---
description: Compare CXone Mpower vs Verint Automated Quality Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CXone Mpower vs Verint Automated Quality Management Comparison
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [CXone Mpower \<span\>vs\</span\> Verint Automated Quality Management](https://www.softwareadvice.co.uk/compare/20067/424859/nice-incontact-cxone-workforce/vs/verint-automated-quality-management)

# Compare CXone Mpower vs Verint Automated Quality Management

Canonical: https://www.softwareadvice.co.uk/compare/20067/424859/nice-incontact-cxone-workforce/vs/verint-automated-quality-management

> Detailed comparison between CXone Mpower and Verint Automated Quality Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CXone Mpower | Verint Automated Quality Management |
| **Overall rating** | 4.2/5 | 3.7/5 |
| **Total Reviews** | 581 | 19 |
| **Starting Price** | US$71.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### CXone Mpower

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Archiving & Retention
- Call Monitoring
- Call Recording
- Computer Telephony Integration
- Customisable Templates
- Employee Coaching Tools
- Feedback Management
- Leaderboards
- Monitoring
- Multi-Channel Communication
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations

### Verint Automated Quality Management

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Archiving & Retention
- Call Monitoring
- Call Recording
- Customisable Templates
- Employee Coaching Tools
- Feedback Management
- Leaderboards
- Monitoring
- Multi-Channel Communication
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations

## Links

- [View CXone Mpower Profile](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce)
- [View Verint Automated Quality Management Profile](https://www.softwareadvice.co.uk/software/424859/verint-automated-quality-management)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/20067/424859/nice-incontact-cxone-workforce/vs/verint-automated-quality-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"CXone Mpower vs Verint Automated Quality Management Comparison","description":"Compare CXone Mpower vs Verint Automated Quality Management regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/20067/424859/nice-incontact-cxone-workforce/vs/verint-automated-quality-management","about":[{"@id":"https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce#software"},{"@id":"https://www.softwareadvice.co.uk/software/424859/verint-automated-quality-management#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/20067/424859/nice-incontact-cxone-workforce/vs/verint-automated-quality-management#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/20067/424859/nice-incontact-cxone-workforce/vs/verint-automated-quality-management#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"CXone Mpower","description":"CXone Mpower is a tool that enables organizations to orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.\n\nCXone Mpower is a customizable platform with industry-leading CRM integrations, multiple RESTful APIs, robust SDKs, a development center, DEVone partner program and the CXexchange marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c6a04692-fb78-42d2-a3b3-073e994d9b06.png","url":"https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":581},"offers":{"price":"71","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"Verint Automated Quality Management","description":"Verint Automated Quality Management gives visibility to operations, allowing users to evaluate calls and automate quality management. It provides both the ability to identify areas of non-compliance, as well as identify and track patterns of non-compliance. The application also automates the development of reports for management review which can be used for coaching sessions with agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c29f9ff2-9a17-4ce9-9402-712fb7611ad5.png","url":"https://www.softwareadvice.co.uk/software/424859/verint-automated-quality-management","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/424859/verint-automated-quality-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.7,"bestRating":5,"ratingCount":19},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Tracking Software","position":2,"item":"/directory/3509/call-tracking/software","@type":"ListItem"},{"name":"CXone Mpower vs Verint Automated Quality Management","position":3,"item":"https://www.softwareadvice.co.uk/compare/20067/424859/nice-incontact-cxone-workforce/vs/verint-automated-quality-management","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/20067/424859/nice-incontact-cxone-workforce/vs/verint-automated-quality-management#breadcrumblist"}]}
</script>