---
description: Compare CXone Mpower vs Echo AI regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CXone Mpower vs Echo AI Comparison
---

Breadcrumb: [Home](/) > [Banking CRM Software](/directory/336/banking-crm/software) > [CXone Mpower \<span\>vs\</span\> Echo AI](https://www.softwareadvice.co.uk/compare/20067/382138/nice-incontact-cxone-workforce/vs/pathlight)

# Compare CXone Mpower vs Echo AI

Canonical: https://www.softwareadvice.co.uk/compare/20067/382138/nice-incontact-cxone-workforce/vs/pathlight

> Detailed comparison between CXone Mpower and Echo AI. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CXone Mpower | Echo AI |
| **Overall rating** | 4.2/5 | - |
| **Total Reviews** | 581 | 0 |
| **Starting Price** | US$71.00 | US$50.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Key features

### CXone Mpower

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Call Monitoring
- Communication Management
- Dashboard
- Feedback Management
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Reporting
- Real-Time Updates
- Reporting/Analytics
- Third-Party Integrations
- Workforce Management

### Echo AI

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Call Monitoring
- Communication Management
- Dashboard
- Feedback Management
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Reporting
- Real-Time Updates
- Reporting/Analytics
- Third-Party Integrations
- Workforce Management

## Links

- [View CXone Mpower Profile](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce)
- [View Echo AI Profile](https://www.softwareadvice.co.uk/software/382138/pathlight)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/20067/382138/nice-incontact-cxone-workforce/vs/pathlight)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"CXone Mpower vs Echo AI Comparison","description":"Compare CXone Mpower vs Echo AI regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/20067/382138/nice-incontact-cxone-workforce/vs/pathlight","about":[{"@id":"https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce#software"},{"@id":"https://www.softwareadvice.co.uk/software/382138/pathlight#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/20067/382138/nice-incontact-cxone-workforce/vs/pathlight#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/20067/382138/nice-incontact-cxone-workforce/vs/pathlight#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"CXone Mpower","description":"CXone Mpower is a tool that enables organizations to orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.\n\nCXone Mpower is a customizable platform with industry-leading CRM integrations, multiple RESTful APIs, robust SDKs, a development center, DEVone partner program and the CXexchange marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c6a04692-fb78-42d2-a3b3-073e994d9b06.png","url":"https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce","@id":"https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":581},"offers":{"price":"71","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"Echo AI","description":"Pathlight keeps customer-facing teams engaged and motivated to exceed expectations. The platform combines quality assurance, workforce management, real-time data analysis, communications, AI coaching, predictive goal setting, 1:1, recognition, and much more in one app. Pathlight empowers data-driven management at every layer of the organizational chart.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2538bd22-48cb-418d-9918-6b83bd7d542a.jpeg","url":"https://www.softwareadvice.co.uk/software/382138/pathlight","@id":"https://www.softwareadvice.co.uk/software/382138/pathlight#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/20067/382138/nice-incontact-cxone-workforce/vs/pathlight#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Banking CRM Software","position":2,"item":"/directory/336/banking-crm/software","@type":"ListItem"},{"name":"CXone Mpower vs Echo AI","position":3,"item":"https://www.softwareadvice.co.uk/compare/20067/382138/nice-incontact-cxone-workforce/vs/pathlight","@type":"ListItem"}]}]}
</script>