NICE CXone vs Salesforce Service Cloud Comparison

NICE CXone

Organizations around the world are striving to deliver the ultimate customer experience, strengthen brand value, and boost efficiency. NICE CXone... Learn more

Target size

Salesforce Service Cloud

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from... Learn more

Target size

NICE CXone

Overall rating

4.2
(571 reviews)

Features rating

Value for Money
4.1
Features
4.1
Ease of Use
4.2
Customer Support
4.0
View all reviews
Salesforce Service Cloud

Overall rating

4.4
(764 reviews)

Features rating

Value for Money
4.1
Features
4.4
Ease of Use
4.1
Customer Support
4.2
View all reviews
NICE CXone
Not provided by vendor
  • Free Version
  • Free Trial
Salesforce Service Cloud
Not provided by vendor
  • Free Version
  • Free Trial
NICE CXone
  • Cloud-based
  • On-premise
Salesforce Service Cloud
  • Cloud-based
  • On-premise
NICE CXone
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Salesforce Service Cloud
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat