---
description: Compare NiCE CXone vs Calibre regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NiCE CXone vs Calibre Comparison
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [NiCE CXone \<span\>vs\</span\> Calibre](https://www.softwareadvice.co.uk/compare/20067/262397/nice-incontact-cxone-workforce/vs/calibre)

# Compare NiCE CXone vs Calibre

Canonical: https://www.softwareadvice.co.uk/compare/20067/262397/nice-incontact-cxone-workforce/vs/calibre

> Detailed comparison between NiCE CXone and Calibre. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | NiCE CXone | Calibre |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 582 | 34 |
| **Starting Price** | US$110.00 | US$15,000.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation |

## Key features

### NiCE CXone

- API
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customisable Templates
- FCC Compliance
- File Transfer
- Monitoring
- On-Demand Recording
- Recording
- Recruitment Management
- Scheduled Recording
- Skills Tracking
- Support Ticket Management

### Calibre

- API
- Archiving & Retention
- Call Centre Management
- Call Recording
- Call Tagging
- File Transfer
- On-Demand Recording
- Recording
- Scheduled Recording

## Links

- [View NiCE CXone Profile](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce)
- [View Calibre Profile](https://www.softwareadvice.co.uk/software/262397/calibre)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/20067/262397/nice-incontact-cxone-workforce/vs/calibre)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"NiCE CXone vs Calibre Comparison","description":"Compare NiCE CXone vs Calibre regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/20067/262397/nice-incontact-cxone-workforce/vs/calibre","about":[{"@id":"https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce#software"},{"@id":"https://www.softwareadvice.co.uk/software/262397/calibre#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/20067/262397/nice-incontact-cxone-workforce/vs/calibre#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/20067/262397/nice-incontact-cxone-workforce/vs/calibre#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"}},{"name":"NiCE CXone","description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform.","image":"https://images.g2crowd.com/display-layer-screenshots/377/91058d4751b71afe7f8fc880ebfb89402e45a0335be70c9476bf5e0b5767cc26.webp","url":"https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce","@id":"https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":582,"ratingValue":4.2},"offers":{"price":"110","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"Calibre","description":"Calibre is a call recording tool that records, reports &amp; analyzes calls or multi-media interactions via interactive dashboards &amp; status indicators.\n\nUsers can record conversations with their customers, colleagues, partners and employees. The recordings are stored in a secure cloud server. Users can review them later or share them with other users.\n\nCalibre makes it easy to manage all the recordings by providing you with an intuitive interface where you can search and filter your recordings by date range, participants, file name and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/de176206-e43a-465a-81a0-0d83aa5aa6a3.png","url":"https://www.softwareadvice.co.uk/software/262397/calibre","@id":"https://www.softwareadvice.co.uk/software/262397/calibre#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":34,"ratingValue":4.6},"offers":{"price":"15000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"@id":"https://www.softwareadvice.co.uk/compare/20067/262397/nice-incontact-cxone-workforce/vs/calibre#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Satisfaction Software","position":2,"item":"/directory/4627/customer-satisfaction/software","@type":"ListItem"},{"name":"NiCE CXone vs Calibre","position":3,"item":"https://www.softwareadvice.co.uk/compare/20067/262397/nice-incontact-cxone-workforce/vs/calibre","@type":"ListItem"}]}]}
</script>