---
description: Compare Five9 vs Infinity Call Tracking regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Five9 vs Infinity Call Tracking Comparison
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/4478/quality-assurance/software) > [Five9 \<span\>vs\</span\> Infinity Call Tracking](https://www.softwareadvice.co.uk/compare/20063/470524/five9/vs/Call-Tracking)

# Compare Five9 vs Infinity Call Tracking

Canonical: https://www.softwareadvice.co.uk/compare/20063/470524/five9/vs/Call-Tracking

> Detailed comparison between Five9 and Infinity Call Tracking. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Five9 | Infinity Call Tracking |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 481 | 17 |
| **Starting Price** | US$159.00 | US$65.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Five9

- API
- Activity Dashboard
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Campaign Management
- Event Triggered Actions
- File Transfer
- IVR
- Interaction Tracking
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Recording

### Infinity Call Tracking

- API
- Activity Dashboard
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Campaign Management
- Event Triggered Actions
- File Transfer
- IVR
- Interaction Tracking
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Recording

## Links

- [View Five9 Profile](https://www.softwareadvice.co.uk/software/20063/five9)
- [View Infinity Call Tracking Profile](https://www.softwareadvice.co.uk/software/470524/Call-Tracking)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/20063/470524/five9/vs/Call-Tracking)

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