---
description: Compare Talkdesk vs Cisco Unified Contact Center Express regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Talkdesk vs Cisco Unified Contact Center Express Comparison
---

Breadcrumb: [Home](/) > [Generative AI Tools](/directory/4616/generative-ai/software) > [Talkdesk \<span\>vs\</span\> Cisco Unified Contact Center Express](https://www.softwareadvice.co.uk/compare/20039/391960/talkdesk/vs/cisco-unified-contact-center-express)

# Compare Talkdesk vs Cisco Unified Contact Center Express

Canonical: https://www.softwareadvice.co.uk/compare/20039/391960/talkdesk/vs/cisco-unified-contact-center-express

> Detailed comparison between Talkdesk and Cisco Unified Contact Center Express. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Talkdesk | Cisco Unified Contact Center Express |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 733 | 5 |
| **Starting Price** | US$85.00 | - |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Talkdesk

- API
- Activity Tracking
- Automatic Call Distribution
- Call Routing
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer History
- Employee Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics

### Cisco Unified Contact Center Express

- API
- Activity Tracking
- Automatic Call Distribution
- Call Routing
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer History
- Employee Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics

## Links

- [View Talkdesk Profile](https://www.softwareadvice.co.uk/software/20039/talkdesk)
- [View Cisco Unified Contact Center Express Profile](https://www.softwareadvice.co.uk/software/391960/cisco-unified-contact-center-express)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/20039/391960/talkdesk/vs/cisco-unified-contact-center-express)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Talkdesk vs Cisco Unified Contact Center Express Comparison","description":"Compare Talkdesk vs Cisco Unified Contact Center Express regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/20039/391960/talkdesk/vs/cisco-unified-contact-center-express","about":[{"@id":"https://www.softwareadvice.co.uk/software/20039/talkdesk#software"},{"@id":"https://www.softwareadvice.co.uk/software/391960/cisco-unified-contact-center-express#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/20039/391960/talkdesk/vs/cisco-unified-contact-center-express#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/20039/391960/talkdesk/vs/cisco-unified-contact-center-express#webpage","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"}},{"name":"Talkdesk","description":"Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data.\n\n\nTalkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks, so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting.\n\n\nThe system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3f2f65d0-aedb-4f2f-8c22-5b82f8b28d16.png","url":"https://www.softwareadvice.co.uk/software/20039/talkdesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/20039/talkdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":733,"ratingValue":4.5},"offers":{"price":"85","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Cisco Unified Contact Center Express","description":"Cisco Unified Contact Center Express software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony Integration) capabilities for call center management.\n\n\nCisco Unified Contact Center Express enables users to integrate inbound and outbound voice applications with Internet applications, such as real-time chat, Web collaboration and email. This allows a single agent to support multiple interactions at once, irrespective of the communication channel chosen by customers.\n\n\nThis software also provides virtualized contact center routing and computer telephony integration with third party ACD (automatic call distribution) and IVR (interactive voice response) systems. Users can segment customers and monitor resource activity and availability.\n\n\nOther features of the Cisco Unified Contact Center Express solution include carrier-class distributed fault tolerance and mission-critical contact center reporting. The solution also supports video interactions and helps in increasing caller satisfaction by improving the agent’s performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b51fc040-a540-4883-90a3-d51e9b5cdfbb.png","url":"https://www.softwareadvice.co.uk/software/391960/cisco-unified-contact-center-express","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/391960/cisco-unified-contact-center-express#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":5,"ratingValue":4.4},"operatingSystem":"Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Generative AI Tools","position":2,"item":"/directory/4616/generative-ai/software","@type":"ListItem"},{"name":"Talkdesk vs Cisco Unified Contact Center Express","position":3,"item":"https://www.softwareadvice.co.uk/compare/20039/391960/talkdesk/vs/cisco-unified-contact-center-express","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/20039/391960/talkdesk/vs/cisco-unified-contact-center-express#breadcrumblist"}]}
</script>