---
description: Compare Box vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Box vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [Virtual Data Room Software](/directory/4521/virtual-data-room/software) > [Box \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.co.uk/compare/18947/393877/box-enterprise/vs/zoho-desk)

# Compare Box vs Zoho Desk

Canonical: https://www.softwareadvice.co.uk/compare/18947/393877/box-enterprise/vs/zoho-desk

> Detailed comparison between Box and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Box | Zoho Desk |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 5631 | 2212 |
| **Starting Price** | US$20.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Box

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Full Text Search
- Monitoring
- Prioritisation
- Project Management
- Projections
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Single Sign On
- Video Support
- Workflow Management

### Zoho Desk

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Full Text Search
- Monitoring
- Prioritisation
- Project Management
- Projections
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Single Sign On
- Video Support
- Workflow Management

## Links

- [View Box Profile](https://www.softwareadvice.co.uk/software/18947/box-enterprise)
- [View Zoho Desk Profile](https://www.softwareadvice.co.uk/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/18947/393877/box-enterprise/vs/zoho-desk)

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