---
description: Compare Everest vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Everest vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Pharmaceutical CRM Software](/directory/343/pharmaceutical-crm/software) > [Everest \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.uk/compare/188683/436317/everest/vs/freshservice)

# Compare Everest vs Freshservice

Canonical: https://www.softwareadvice.co.uk/compare/188683/436317/everest/vs/freshservice

> Detailed comparison between Everest and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Everest | Freshservice |
| **Overall rating** | 5.0/5 | 4.5/5 |
| **Total Reviews** | 1 | 720 |
| **Starting Price** | US$150.00 | £15.00 |
| **Free Trial** | - | Yes |
| **Free Version** | - | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Everest

- API
- Access Controls/Permissions
- Audit Management
- Audit Trail
- Canned Responses
- Case Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- Email Templates
- Incident Management
- Issue Management
- Issue Tracking
- Reporting & Statistics
- Routing
- SSL Security
- Support Ticket Management
- Ticket Management
- Workflow Management

### Freshservice

- API
- Access Controls/Permissions
- Audit Management
- Audit Trail
- Canned Responses
- Case Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- Email Templates
- Incident Management
- Issue Management
- Issue Tracking
- Reporting & Statistics
- Routing
- SSL Security
- Support Ticket Management
- Ticket Management
- Workflow Management

## Links

- [View Everest Profile](https://www.softwareadvice.co.uk/software/188683/everest)
- [View Freshservice Profile](https://www.softwareadvice.co.uk/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/188683/436317/everest/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Everest vs Freshservice Comparison","description":"Compare Everest vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/188683/436317/everest/vs/freshservice","about":[{"@id":"https://www.softwareadvice.co.uk/software/188683/everest#software"},{"@id":"https://www.softwareadvice.co.uk/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/188683/436317/everest/vs/freshservice#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/188683/436317/everest/vs/freshservice#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"Everest","description":"Lynk is a cloud-based customer support and complaint management solution that caters to mid-size and large organizations across various industries. It is also available for on-premise deployment.\n\n\nEverest receives customer complaints and queries via various channels that include email, phone, a company’s website, mobile app and remote call centers. Individual cases can be located by searching Everest with a variety of criteria including date of first contact, current resolution status or customer account number.\n\n\nThe solution also allows for a high degree of process automation, and can be configured to send emails or other notifications based on predetermined triggers. It provides users charting and reporting options, integrated analysis for managing business processes and custom dashboard for specific information.\n\n\nEverest 7 provides support via phone and email during business hours on weekdays.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/16eb8f07-7178-442d-8ed2-e6989a3141ff.jpg","url":"https://www.softwareadvice.co.uk/software/188683/everest","@id":"https://www.softwareadvice.co.uk/software/188683/everest#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"150","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"name":"Freshservice","description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.co.uk/software/436317/freshservice","@id":"https://www.softwareadvice.co.uk/software/436317/freshservice#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":720},"offers":{"price":"15","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/188683/436317/everest/vs/freshservice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Pharmaceutical CRM Software","position":2,"item":"/directory/343/pharmaceutical-crm/software","@type":"ListItem"},{"name":"Everest vs Freshservice","position":3,"item":"https://www.softwareadvice.co.uk/compare/188683/436317/everest/vs/freshservice","@type":"ListItem"}]}]}
</script>