---
description: Compare Agility vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Agility vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [CMMS Software](/directory/441/web-based/software) > [Agility \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.uk/compare/17748/436317/agility/vs/freshservice)

# Compare Agility vs Freshservice

Canonical: https://www.softwareadvice.co.uk/compare/17748/436317/agility/vs/freshservice

> Detailed comparison between Agility and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Agility | Freshservice |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 16 | 720 |
| **Starting Price** | £1,000.00 | £15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Agility

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Billing & Invoicing
- Calendar Management
- Contract/License Management
- Document Management
- IT Asset Management
- IT Asset Tracking
- Inventory Tracking
- Maintenance Scheduling
- Monitoring
- Multi-Location
- Real-Time Data
- Reporting/Analytics
- Scheduling
- Status Tracking
- Task Management
- Workflow Management

### Freshservice

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Billing & Invoicing
- Calendar Management
- Contract/License Management
- Document Management
- IT Asset Management
- IT Asset Tracking
- Inventory Tracking
- Maintenance Scheduling
- Monitoring
- Multi-Location
- Real-Time Data
- Reporting/Analytics
- Scheduling
- Status Tracking
- Task Management
- Workflow Management

## Links

- [View Agility Profile](https://www.softwareadvice.co.uk/software/17748/agility)
- [View Freshservice Profile](https://www.softwareadvice.co.uk/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/17748/436317/agility/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Agility vs Freshservice Comparison","description":"Compare Agility vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/17748/436317/agility/vs/freshservice","about":[{"@id":"https://www.softwareadvice.co.uk/software/17748/agility#software"},{"@id":"https://www.softwareadvice.co.uk/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/17748/436317/agility/vs/freshservice#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/17748/436317/agility/vs/freshservice#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"Agility","description":"Agility by Aptean is an AI-powered, integrated cloud-based computerised maintenance management (CMMS) and facilities management (CAFM) solution that helps maintenance and facility managers to manage their organisations' maintenance operations. \n\nThe solution offers various applications such as asset management, reactive and preventive maintenance management, work order management, help desk, inventory management and more. It can be tailored to suit businesses across various industry verticals that include manufacturing, health care, wholesale distribution and retail.\n\nUsers can manage spare inventory levels, purchase orders and suppliers. The pre-set stock levels help users to raise and authorise the purchase orders and control budgets. Agility allows users to allocate resources and personnel to an operation based on workload, availability, skills and training requirements.\n\nAgility also offers mobile applications for Android and Windows mobile devices that allow users to access the solution remotely. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.\n\nAs part of the Aptean portfolio, Agility EAM/CMMS benefits from being able to leverage advanced AI technologies, such as AppCentral, GenAI Query and Role-Based AI Workspaces to automate and optimise your business end-to-end processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/664c7cfb-db05-4485-84c9-e0816e9ab172.png","url":"https://www.softwareadvice.co.uk/software/17748/agility","@id":"https://www.softwareadvice.co.uk/software/17748/agility#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":16},"offers":{"price":"1000","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.co.uk/software/436317/freshservice","@id":"https://www.softwareadvice.co.uk/software/436317/freshservice#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":720},"offers":{"price":"15","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/17748/436317/agility/vs/freshservice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CMMS Software","position":2,"item":"/directory/441/web-based/software","@type":"ListItem"},{"name":"Agility vs Freshservice","position":3,"item":"https://www.softwareadvice.co.uk/compare/17748/436317/agility/vs/freshservice","@type":"ListItem"}]}]}
</script>