---
description: Compare BOSSDesk vs iTOP regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BOSSDesk vs iTOP Comparison
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [BOSSDesk \<span\>vs\</span\> iTOP](https://www.softwareadvice.co.uk/compare/174544/475478/boss-support-central/vs/ITOP)

# Compare BOSSDesk vs iTOP

Canonical: https://www.softwareadvice.co.uk/compare/174544/475478/boss-support-central/vs/ITOP

> Detailed comparison between BOSSDesk and iTOP. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | BOSSDesk | iTOP |
| **Overall rating** | 4.6/5 | 4.1/5 |
| **Total Reviews** | 139 | 12 |
| **Starting Price** | US$29.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### BOSSDesk

- API
- Activity Tracking
- Asset Tracking
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- IT Asset Tracking
- License Management
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- Request Assignment
- SSL Security
- Support Ticket Management
- Surveys & Feedback

### iTOP

- API
- Activity Tracking
- Asset Tracking
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- IT Asset Tracking
- License Management
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- Request Assignment
- SSL Security
- Support Ticket Management
- Surveys & Feedback

## Links

- [View BOSSDesk Profile](https://www.softwareadvice.co.uk/software/174544/boss-support-central)
- [View iTOP Profile](https://www.softwareadvice.co.uk/software/475478/ITOP)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/174544/475478/boss-support-central/vs/ITOP)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"BOSSDesk vs iTOP Comparison","description":"Compare BOSSDesk vs iTOP regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/174544/475478/boss-support-central/vs/ITOP","about":[{"@id":"https://www.softwareadvice.co.uk/software/174544/boss-support-central#software"},{"@id":"https://www.softwareadvice.co.uk/software/475478/ITOP#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/174544/475478/boss-support-central/vs/ITOP#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/174544/475478/boss-support-central/vs/ITOP#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"BOSSDesk","description":"BOSSDesk ITSM Help Desk Ticketing System  on the Cloud and On Premise\nTurning ticket management into an\nexceptional customer experience!\n\nWith rapidly increasing service requests, is\nyour company maximizing its investment in\nyour service management solution? Are your\ncustomers and employees able to use the system\neasily... or do they get frustrated and give up?\n\nBOSSDesk is an integrated Help Desk Ticketing System\nwith Asset Management available on premise or in the cloud enabling your team to process service requests\nefficiently and expeditiously. The result? You\nprovide an exceptional employee and customer\nexperience.\n\nWHY CHOOSE US\nExpandable to serve multiple departments\nService delivery enables the ability to create\nrelevant forms, workflows, and more\nUS-based support team\nIntuitive user interface\niOS and Android mobile apps\n\nBOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.\n\nAddress complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love.\nTurn Ticket Management into an Exceptional Customer Experience with BOSSDesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a96448e3-95ae-4a44-842b-36b4e2d893b5.jpg","url":"https://www.softwareadvice.co.uk/software/174544/boss-support-central","@id":"https://www.softwareadvice.co.uk/software/174544/boss-support-central#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":139},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"iTOP","description":"iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. The solution addresses the challenges of modern IT management.\n\nIt serves a wide range of industries and organizations that require helpdesk and service desk functions. The solution allows for gradual ITIL implementation, enabling users to deploy new modules as their needs evolve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/55a32af0-b023-4ae4-8771-1158530c3708.png","url":"https://www.softwareadvice.co.uk/software/475478/ITOP","@id":"https://www.softwareadvice.co.uk/software/475478/ITOP#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":12},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise"},{"@id":"https://www.softwareadvice.co.uk/compare/174544/475478/boss-support-central/vs/ITOP#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/1884/knowledge-management/software","@type":"ListItem"},{"name":"BOSSDesk vs iTOP","position":3,"item":"https://www.softwareadvice.co.uk/compare/174544/475478/boss-support-central/vs/ITOP","@type":"ListItem"}]}]}
</script>
