---
description: Compare OpenText Universal Discovery and CMDB vs HaloITSM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OpenText Universal Discovery and CMDB vs HaloITSM Comparison
---

Breadcrumb: [Home](/) > [Configuration Tools Software](/directory/4653/configuration-management/software) > [OpenText Universal Discovery and CMDB \<span\>vs\</span\> HaloITSM](https://www.softwareadvice.co.uk/compare/171451/343984/universal-discovery-and-universal-cmdb/vs/haloitsm)

# Compare OpenText Universal Discovery and CMDB vs HaloITSM

Canonical: https://www.softwareadvice.co.uk/compare/171451/343984/universal-discovery-and-universal-cmdb/vs/haloitsm

> Detailed comparison between OpenText Universal Discovery and CMDB and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OpenText Universal Discovery and CMDB | HaloITSM |
| **Overall rating** | 2.0/5 | 4.7/5 |
| **Total Reviews** | 2 | 44 |
| **Starting Price** | US$0.00 | £45.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### OpenText Universal Discovery and CMDB

- API
- Activity Dashboard
- Asset Lifecycle Management
- Change Management
- Compliance Management
- Configuration Management
- Customisable Reports
- Data Mapping
- Data Visualisation
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Scheduled/Automated Reports
- Third-Party Integrations
- Widgets

### HaloITSM

- API
- Activity Dashboard
- Asset Lifecycle Management
- Change Management
- Compliance Management
- Configuration Management
- Customisable Reports
- Data Mapping
- Data Visualisation
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Scheduled/Automated Reports
- Service History
- Third-Party Integrations
- Widgets

## Links

- [View OpenText Universal Discovery and CMDB Profile](https://www.softwareadvice.co.uk/software/171451/universal-discovery-and-universal-cmdb)
- [View HaloITSM Profile](https://www.softwareadvice.co.uk/software/343984/haloitsm)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/171451/343984/universal-discovery-and-universal-cmdb/vs/haloitsm)

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