---
description: Compare Kustomer vs Airdocs regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Kustomer vs Airdocs Comparison
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Kustomer \<span\>vs\</span\> Airdocs](https://www.softwareadvice.co.uk/compare/169723/441393/kustomer/vs/airdocs)

# Compare Kustomer vs Airdocs

Canonical: https://www.softwareadvice.co.uk/compare/169723/441393/kustomer/vs/airdocs

> Detailed comparison between Kustomer and Airdocs. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Kustomer | Airdocs |
| **Overall rating** | 4.6/5 | - |
| **Total Reviews** | 79 | 0 |
| **Starting Price** | US$89.00 | A$3,000.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Kustomer

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- CRM
- Collaboration Tools
- Communication Management
- Customer Experience Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Interaction Tracking
- Multi-Channel Communication
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Template Management
- Visual Analytics

### Airdocs

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- CRM
- Collaboration Tools
- Communication Management
- Customer Experience Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Interaction Tracking
- Multi-Channel Communication
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Template Management
- Visual Analytics

## Links

- [View Kustomer Profile](https://www.softwareadvice.co.uk/software/169723/kustomer)
- [View Airdocs Profile](https://www.softwareadvice.co.uk/software/441393/airdocs)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/169723/441393/kustomer/vs/airdocs)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Kustomer vs Airdocs Comparison","description":"Compare Kustomer vs Airdocs regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/169723/441393/kustomer/vs/airdocs","about":[{"@id":"https://www.softwareadvice.co.uk/software/169723/kustomer#software"},{"@id":"https://www.softwareadvice.co.uk/software/441393/airdocs#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/169723/441393/kustomer/vs/airdocs#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/169723/441393/kustomer/vs/airdocs#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Kustomer","description":"Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. \n\n\nThe solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. \n\n\nKustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cf606464-bd24-4090-ac3e-9677af8430a5.png","url":"https://www.softwareadvice.co.uk/software/169723/kustomer","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/169723/kustomer#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":79},"offers":{"price":"89","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Airdocs","description":"Airdocs: Revolutionising Customer Communication Management\n\nOverview\nAirdocs is a global subscription cloud-based Customer Correspondence Management (CCM) platform designed to streamline and enhance business communications. This powerful tool enables businesses to deliver personalised, targeted communications across multiple channels without the need for costly on-site software or hardware. As a fully integrated solution, Airdocs offers seamless customer engagement, heightened compliance and advanced analytic capabilities, making it an ideal choice for your business looking to improve your communication strategies.\n\nKey Features\n1.\tCloud-based efficiency: No need for on-site licensed software or hardware. Airdocs operates in the cloud, providing a cost-effective, scalable solution for businesses of all sizes.\n2.\tMulti-channel delivery: Deliver communications via your customers' preferred channels, including email, messaging, print, video, and electronic signatures. Airdocs ensures that your message reaches your audience wherever they are.\n3.\tPersonalisation and relevance: Create highly personalised, relevant, and targeted communications that resonate with your audience. Airdocs's powerful composition tools enables the creation of dynamic content tailored to individual customer needs.\n4.\tIntegration with existing systems: Airdocs integrates seamlessly with core business systems such as ERP, CRM, and data warehouses. The platform supports flexible APIs, client applications and a fully managed gateway application for effortless data integration and management.\n5.\tEnhanced security and compliance: Airdocs prioritises data security and privacy, adhering to stringent industry standards including ISO 27000 and the Australian Government's Information Security Manual. The platform offers end-to-end encryption, secure data storage, and robust access controls to protect sensitive information.\n6.\tCost efficiency: By eliminating the need for physical infrastructure and offering a pay-as-you-use SaaS model, Airdocs helps businesses reduce operational costs while maintaining high levels of service and functionality.\n7.\tAdvanced analytics and reporting: Gain insights into your communication efforts with Airdocs's advanced tracking and reporting features. Monitor delivery status, engagement metrics, and compliance in real-time to optimise your communication strategy.\n\nIdeal Users\nAirdocs is designed for businesses of all sizes looking to enhance their customer communication strategies. Ideal users include:\n•\tOperations managers: Streamline communication processes and reduce costs with automated, efficient delivery systems.\n•\tMarketing teams: Create and deliver targeted marketing campaigns with personalised content that engages customers and drives conversions.\n•\tCustomer support: Ensure timely and accurate communication with customers, improving satisfaction and loyalty.\n•\tIT departments: Benefit from a secure, cloud-based platform that integrates seamlessly with existing systems and reduces infrastructure overhead.\n\nProduct Support\nAirdocs offers comprehensive support to ensure successful implementation and operation. Our dedicated support team is available to assist with setup, integration, and ongoing maintenance. We also provide extensive documentation, tutorials, and training resources to help users get the most out of the platform.\n\nContact Us\nJoin the growing number of businesses worldwide that trust Airdocs for their customer correspondence management needs. It's so simple with Airdocs, the clever correspondence platform","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a8a7ab2d-7efb-4499-acf2-662d1e3205bb.png","url":"https://www.softwareadvice.co.uk/software/441393/airdocs","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/441393/airdocs#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"offers":{"price":"3000","@type":"Offer","priceCurrency":"AUD"},"operatingSystem":"Cloud, Windows, Windows on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/4658/customer-support/software","@type":"ListItem"},{"name":"Kustomer vs Airdocs","position":3,"item":"https://www.softwareadvice.co.uk/compare/169723/441393/kustomer/vs/airdocs","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/169723/441393/kustomer/vs/airdocs#breadcrumblist"}]}
</script>
