---
description: Compare Kustomer vs Wati regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Kustomer vs Wati Comparison
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Kustomer \<span\>vs\</span\> Wati](https://www.softwareadvice.co.uk/compare/169723/430256/kustomer/vs/wati)

# Compare Kustomer vs Wati

Canonical: https://www.softwareadvice.co.uk/compare/169723/430256/kustomer/vs/wati

> Detailed comparison between Kustomer and Wati. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Kustomer | Wati |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 79 | 202 |
| **Starting Price** | US$89.00 | US$59.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Kustomer

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Autoresponders
- CRM
- Chat/Messaging
- Communication Management
- Contact Management
- Customer Database
- Customer Support
- Dashboard
- Inbox Management
- Live Chat
- Natural Language Processing
- Performance Metrics
- Reporting/Analytics
- SMS Messaging
- Support Ticket Management
- Template Management

### Wati

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Autoresponders
- CRM
- Chat/Messaging
- Communication Management
- Contact Management
- Customer Database
- Customer Support
- Dashboard
- Inbox Management
- Live Chat
- Natural Language Processing
- Performance Metrics
- Reporting/Analytics
- SMS Messaging
- Support Ticket Management
- Template Management

## Links

- [View Kustomer Profile](https://www.softwareadvice.co.uk/software/169723/kustomer)
- [View Wati Profile](https://www.softwareadvice.co.uk/software/430256/wati)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/169723/430256/kustomer/vs/wati)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Kustomer vs Wati Comparison","description":"Compare Kustomer vs Wati regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/169723/430256/kustomer/vs/wati","about":[{"@id":"https://www.softwareadvice.co.uk/software/169723/kustomer#software"},{"@id":"https://www.softwareadvice.co.uk/software/430256/wati#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/169723/430256/kustomer/vs/wati#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/169723/430256/kustomer/vs/wati#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Kustomer","description":"Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. \n\n\nThe solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. \n\n\nKustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cf606464-bd24-4090-ac3e-9677af8430a5.png","url":"https://www.softwareadvice.co.uk/software/169723/kustomer","@id":"https://www.softwareadvice.co.uk/software/169723/kustomer#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":79},"offers":{"price":"89","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Wati","description":"Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing, sales, and support with our AI-powered chat bot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9c63a4b6-eca3-4a2d-b0fd-535f42910ab5.png","url":"https://www.softwareadvice.co.uk/software/430256/wati","@id":"https://www.softwareadvice.co.uk/software/430256/wati#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":202},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/169723/430256/kustomer/vs/wati#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/4658/customer-support/software","@type":"ListItem"},{"name":"Kustomer vs Wati","position":3,"item":"https://www.softwareadvice.co.uk/compare/169723/430256/kustomer/vs/wati","@type":"ListItem"}]}]}
</script>