---
description: Compare Delighted vs UmfrageOnline regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Delighted vs UmfrageOnline Comparison
---

Breadcrumb: [Home](/) > [SMS Survey Software](/directory/4444/sms-survey/software) > [Delighted \<span\>vs\</span\> UmfrageOnline](https://www.softwareadvice.co.uk/compare/166708/449992/delighted/vs/Enquetes-Maken)

# Compare Delighted vs UmfrageOnline

Canonical: https://www.softwareadvice.co.uk/compare/166708/449992/delighted/vs/Enquetes-Maken

> Detailed comparison between Delighted and UmfrageOnline. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Delighted | UmfrageOnline |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 57 | 1553 |
| **Starting Price** | US$134.00 | US$35.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Delighted

- Customisable Branding
- Customisable Questions
- Customisable Templates
- Email Marketing
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Distribution
- Multi-Language
- Natural Language Processing
- Question Branching
- Question Library
- Real-Time Data
- Reminders
- Reporting/Analytics
- Skip Logic
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- URL Customisation

### UmfrageOnline

- Customisable Branding
- Customisable Questions
- Customisable Templates
- Email Marketing
- Mobile Survey
- Multi-Channel Distribution
- Multi-Language
- Question Branching
- Question Library
- Reporting/Analytics
- Skip Logic
- Support Audio/Images/Video
- Survey Builder
- URL Customisation

## Links

- [View Delighted Profile](https://www.softwareadvice.co.uk/software/166708/delighted)
- [View UmfrageOnline Profile](https://www.softwareadvice.co.uk/software/449992/Enquetes-Maken)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/166708/449992/delighted/vs/Enquetes-Maken)

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