---
description: Compare Delighted vs Jotform regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Delighted vs Jotform Comparison
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [Delighted \<span\>vs\</span\> Jotform](https://www.softwareadvice.co.uk/compare/166708/433821/delighted/vs/jotform)

# Compare Delighted vs Jotform

Canonical: https://www.softwareadvice.co.uk/compare/166708/433821/delighted/vs/jotform

> Detailed comparison between Delighted and Jotform. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Delighted | Jotform |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 57 | 2795 |
| **Starting Price** | US$134.00 | US$39.00 |
| **Free Trial** | No | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Delighted

- API
- CRM
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Pulse Surveys
- Real-Time Data
- Reminders
- Response Quotas
- Segmentation
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- URL Customisation
- Website Integration

### Jotform

- API
- CRM
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Pulse Surveys
- Real-Time Data
- Reminders
- Response Quotas
- Segmentation
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- URL Customisation
- Website Integration

## Links

- [View Delighted Profile](https://www.softwareadvice.co.uk/software/166708/delighted)
- [View Jotform Profile](https://www.softwareadvice.co.uk/software/433821/jotform)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/166708/433821/delighted/vs/jotform)

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