---
description: Compare Delighted vs Google Forms regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Delighted vs Google Forms Comparison
---

Breadcrumb: [Home](/) > [Customer Journey Mapping Tools](/directory/4004/journey-mapping/software) > [Delighted \<span\>vs\</span\> Google Forms](https://www.softwareadvice.co.uk/compare/166708/179230/delighted/vs/google-forms)

# Compare Delighted vs Google Forms

Canonical: https://www.softwareadvice.co.uk/compare/166708/179230/delighted/vs/google-forms

> Detailed comparison between Delighted and Google Forms. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Delighted | Google Forms |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 57 | 11363 |
| **Starting Price** | US$134.00 | US$0.00 |
| **Free Trial** | No | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Key features

### Delighted

- API
- Access Controls/Permissions
- Collaboration Tools
- Customisable Branding
- Customisable Templates
- Data Analysis Tools
- Email Marketing
- Email Reminders
- Mobile Access
- Mobile Survey
- Multi-Channel Distribution
- Question Branching
- Real-Time Data
- Reminders
- Reporting/Analytics
- Survey Builder
- Surveys & Feedback
- Template Management
- URL Customisation
- Visual Analytics

### Google Forms

- API
- Access Controls/Permissions
- Collaboration Tools
- Customisable Branding
- Customisable Templates
- Data Analysis Tools
- Email Marketing
- Email Reminders
- Mobile Access
- Mobile Survey
- Multi-Channel Distribution
- Question Branching
- Real-Time Data
- Reminders
- Reporting/Analytics
- Survey Builder
- Surveys & Feedback
- Template Management
- URL Customisation
- Visual Analytics

## Links

- [View Delighted Profile](https://www.softwareadvice.co.uk/software/166708/delighted)
- [View Google Forms Profile](https://www.softwareadvice.co.uk/software/179230/google-forms)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/166708/179230/delighted/vs/google-forms)

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