---
description: Compare Zonka Feedback vs LivingLens regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zonka Feedback vs LivingLens Comparison
---

Breadcrumb: [Home](/) > [Qualitative Data Analysis Software](/directory/4695/qualitative-data-analysis/software) > [Zonka Feedback \<span\>vs\</span\> LivingLens](https://www.softwareadvice.co.uk/compare/165274/198925/zonka-feedback/vs/livinglens)

# Compare Zonka Feedback vs LivingLens

Canonical: https://www.softwareadvice.co.uk/compare/165274/198925/zonka-feedback/vs/livinglens

> Detailed comparison between Zonka Feedback and LivingLens. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zonka Feedback | LivingLens |
| **Overall rating** | 4.8/5 | 4.4/5 |
| **Total Reviews** | 68 | 17 |
| **Starting Price** | US$199.00 | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zonka Feedback

- API
- Access Controls/Permissions
- Collaboration Tools
- Customisable Branding
- Customisable Templates
- Data Visualisation
- Feedback Management
- Multi-Channel Distribution
- Multi-Language
- Performance Management
- Q\&A Management
- Real-Time Data
- Reporting/Analytics
- Scheduled Messaging
- Search/Filter
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

### LivingLens

- API
- Access Controls/Permissions
- Collaboration Tools
- Customisable Branding
- Data Visualisation
- Feedback Management
- Filtering
- Multi-Channel Distribution
- Multi-Language
- Reporting/Analytics
- Search/Filter
- Sentiment Analysis
- Surveys & Feedback
- Text Analysis

## Links

- [View Zonka Feedback Profile](https://www.softwareadvice.co.uk/software/165274/zonka-feedback)
- [View LivingLens Profile](https://www.softwareadvice.co.uk/software/198925/livinglens)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/165274/198925/zonka-feedback/vs/livinglens)

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