---
description: Compare Tidio vs Kustomer regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Tidio vs Kustomer Comparison
---

Breadcrumb: [Home](/) > [Sales Force Automation Software](/directory/254/sales-force-automation/software) > [Tidio \<span\>vs\</span\> Kustomer](https://www.softwareadvice.co.uk/compare/157633/169723/tidio-chat/vs/kustomer)

# Compare Tidio vs Kustomer

Canonical: https://www.softwareadvice.co.uk/compare/157633/169723/tidio-chat/vs/kustomer

> Detailed comparison between Tidio and Kustomer. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Tidio | Kustomer |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 590 | 79 |
| **Starting Price** | US$0.00 | US$89.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Tidio

- AI/Machine Learning
- API
- Activity Tracking
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Help Desk Management
- Lead Capture
- Live Chat
- Monitoring
- Natural Language Processing
- Query Suggestions
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Kustomer

- AI/Machine Learning
- API
- Activity Tracking
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Help Desk Management
- Lead Capture
- Live Chat
- Monitoring
- Natural Language Processing
- Query Suggestions
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Tidio Profile](https://www.softwareadvice.co.uk/software/157633/tidio-chat)
- [View Kustomer Profile](https://www.softwareadvice.co.uk/software/169723/kustomer)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/157633/169723/tidio-chat/vs/kustomer)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Tidio vs Kustomer Comparison","description":"Compare Tidio vs Kustomer regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/157633/169723/tidio-chat/vs/kustomer","about":[{"@id":"https://www.softwareadvice.co.uk/software/157633/tidio-chat#software"},{"@id":"https://www.softwareadvice.co.uk/software/169723/kustomer#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/157633/169723/tidio-chat/vs/kustomer#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/157633/169723/tidio-chat/vs/kustomer#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Tidio","description":"Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions.\n\nWith Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox.\n\nAt the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses.\n\nTidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues.\n\nGet started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e54e867d-c962-4428-9588-d99b0b072e4b.jpeg","url":"https://www.softwareadvice.co.uk/software/157633/tidio-chat","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/157633/tidio-chat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":590},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Kustomer","description":"Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. \n\n\nThe solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. \n\n\nKustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cf606464-bd24-4090-ac3e-9677af8430a5.png","url":"https://www.softwareadvice.co.uk/software/169723/kustomer","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/169723/kustomer#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":79},"offers":{"price":"89","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Sales Force Automation Software","position":2,"item":"/directory/254/sales-force-automation/software","@type":"ListItem"},{"name":"Tidio vs Kustomer","position":3,"item":"https://www.softwareadvice.co.uk/compare/157633/169723/tidio-chat/vs/kustomer","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/157633/169723/tidio-chat/vs/kustomer#breadcrumblist"}]}
</script>