---
description: Compare Slack vs Customerly regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Slack vs Customerly Comparison
---

Breadcrumb: [Home](/) > [Sales Engagement Platform Software](/directory/4071/sales-engagement/software) > [Slack \<span\>vs\</span\> Customerly](https://www.softwareadvice.co.uk/compare/154669/367881/slack/vs/customerly)

# Compare Slack vs Customerly

Canonical: https://www.softwareadvice.co.uk/compare/154669/367881/slack/vs/customerly

> Detailed comparison between Slack and Customerly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Slack | Customerly |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 24046 | 70 |
| **Starting Price** | US$8.75 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Slack

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customisable Templates
- Live Chat
- Multi-Channel Communication
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

### Customerly

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customisable Templates
- Live Chat
- Multi-Channel Communication
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

## Links

- [View Slack Profile](https://www.softwareadvice.co.uk/software/154669/slack)
- [View Customerly Profile](https://www.softwareadvice.co.uk/software/367881/customerly)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/154669/367881/slack/vs/customerly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Slack vs Customerly Comparison","description":"Compare Slack vs Customerly regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/154669/367881/slack/vs/customerly","about":[{"@id":"https://www.softwareadvice.co.uk/software/154669/slack#software"},{"@id":"https://www.softwareadvice.co.uk/software/367881/customerly#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/154669/367881/slack/vs/customerly#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/154669/367881/slack/vs/customerly#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Slack","description":"Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.\n\n\nSlack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.\n\n\nSlack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.\n\n\nSlack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0442e4f5-a43d-4dd7-bd63-04e729e95803.png","url":"https://www.softwareadvice.co.uk/software/154669/slack","@id":"https://www.softwareadvice.co.uk/software/154669/slack#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":24046},"offers":{"price":"8.75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Customerly","description":"Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Powered by advanced AI Agents, Customerly switches seamlessly between AI Assistant and Mission Mode, automating entire customer conversations, resolving issues instantly, and escalating complex cases based on intent.\n\nDesigned for SaaS companies, Customerly combines AI-powered support, customizable workflows, NPS &amp; CSAT surveys, and email marketing automation to boost efficiency, enhance customer satisfaction, and drive retention.\n\nSince its launch, Customerly has supported hundreds of SaaS businesses, enabling them to scale support operations, improve engagement, and deliver unparalleled customer experiences. With powerful AI automation and seamless human integration, Customerly is your ultimate solution for customer service and success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6bc108e2-54a4-48d5-bd42-3a291be1f83f.jpg","url":"https://www.softwareadvice.co.uk/software/367881/customerly","@id":"https://www.softwareadvice.co.uk/software/367881/customerly#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":70},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/154669/367881/slack/vs/customerly#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Sales Engagement Platform Software","position":2,"item":"/directory/4071/sales-engagement/software","@type":"ListItem"},{"name":"Slack vs Customerly","position":3,"item":"https://www.softwareadvice.co.uk/compare/154669/367881/slack/vs/customerly","@type":"ListItem"}]}]}
</script>