---
description: Compare HelpDesk vs HelpMate regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HelpDesk vs HelpMate Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [HelpDesk \<span\>vs\</span\> HelpMate](https://www.softwareadvice.co.uk/compare/150799/436584/helpdesk/vs/helpmate)

# Compare HelpDesk vs HelpMate

Canonical: https://www.softwareadvice.co.uk/compare/150799/436584/helpdesk/vs/helpmate

> Detailed comparison between HelpDesk and HelpMate. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HelpDesk | HelpMate |
| **Overall rating** | 4.6/5 | - |
| **Total Reviews** | 180 | 0 |
| **Starting Price** | US$29.00 | US$12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### HelpDesk

- AI/Machine Learning
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Engagement Tracking
- Help Desk Management
- Inbox Management
- Issue Scheduling
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Projections
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Video Support

### HelpMate

- Inbox Management
- Knowledge Base Management
- Multi-Channel Communication
- Support Ticket Management

## Links

- [View HelpDesk Profile](https://www.softwareadvice.co.uk/software/150799/helpdesk)
- [View HelpMate Profile](https://www.softwareadvice.co.uk/software/436584/helpmate)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/150799/436584/helpdesk/vs/helpmate)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"HelpDesk vs HelpMate Comparison","description":"Compare HelpDesk vs HelpMate regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/150799/436584/helpdesk/vs/helpmate","about":[{"@id":"https://www.softwareadvice.co.uk/software/150799/helpdesk#software"},{"@id":"https://www.softwareadvice.co.uk/software/436584/helpmate#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/150799/436584/helpdesk/vs/helpmate#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/150799/436584/helpdesk/vs/helpmate#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"HelpDesk","description":"HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platform enables users to manage client communication, queries, tickets, feedback and surveys.\n\n\nHelpDesk includes various features such as tagging, private notes, assigning tickets to specific agents, data protection, information sharing, collaboration and ratings. Additionally, it allows users to add chat widget to website and filter tickets basis agents, dates, ratings and more.\n\n\nHelpDesk enables users to automate customer communication with statuses and canned response. It also offers ticket assignment, private notes, custom comments and agent groups to help collaborate with team members. Additionally, the platform includes email notifications, SPAM filters, customer conversation history, client details and ticket ratings to deliver personalized customer services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5e8483f1-c9f8-4cdd-83a5-09be0d77e343.jpeg","url":"https://www.softwareadvice.co.uk/software/150799/helpdesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/150799/helpdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":180},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"HelpMate","description":"HelpMate is a customer support software designed to help businesses improve their customer experience. The key features include a unified team inbox, which allows businesses to manage and respond to customer inquiries from a single platform. Additionally, the software provides a knowledge base that enables support agents to access relevant information, resulting in accurate customer responses. HelpMate also offers customizable chat widgets that can be integrated into a business's website, enhancing the user experience and accessibility for customers seeking assistance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/051024f1-69d8-406c-88ef-13e386b97a9f.jpeg","url":"https://www.softwareadvice.co.uk/software/436584/helpmate","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/436584/helpmate#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"HelpDesk vs HelpMate","position":3,"item":"https://www.softwareadvice.co.uk/compare/150799/436584/helpdesk/vs/helpmate","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/150799/436584/helpdesk/vs/helpmate#breadcrumblist"}]}
</script>