---
description: Compare Viber vs Twilio Flex regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Viber vs Twilio Flex Comparison
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Viber \<span\>vs\</span\> Twilio Flex](https://www.softwareadvice.co.uk/compare/146449/390119/viber/vs/twilio-flex)

# Compare Viber vs Twilio Flex

Canonical: https://www.softwareadvice.co.uk/compare/146449/390119/viber/vs/twilio-flex

> Detailed comparison between Viber and Twilio Flex. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Viber | Twilio Flex |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 4058 | 6 |
| **Starting Price** | - | - |
| **Free Trial** | - | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Chat | - |
| **Training** | Not Offered | - |

## Key features

### Viber

- API
- Batch Communications
- Chat/Messaging
- Communication Management
- Customer History
- Feedback Management
- Interaction Tracking
- Interactive Content
- Live Chat
- Multi-Channel Communication
- On-Demand Communications
- Reporting/Analytics

### Twilio Flex

- AI Copilot
- API
- Agent Interface
- Archiving & Retention
- CRM
- Call Recording
- Chat/Messaging
- Customer Experience Management
- Employee Coaching Tools
- Interaction Tracking
- Interactive Content
- Multi-Channel Communication
- On-Demand Communications
- On-Demand Recording
- Reporting/Analytics

## Links

- [View Viber Profile](https://www.softwareadvice.co.uk/software/146449/viber)
- [View Twilio Flex Profile](https://www.softwareadvice.co.uk/software/390119/twilio-flex)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/146449/390119/viber/vs/twilio-flex)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Viber vs Twilio Flex Comparison","description":"Compare Viber vs Twilio Flex regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/146449/390119/viber/vs/twilio-flex","about":[{"@id":"https://www.softwareadvice.co.uk/software/146449/viber#software"},{"@id":"https://www.softwareadvice.co.uk/software/390119/twilio-flex#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/146449/390119/viber/vs/twilio-flex#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/146449/390119/viber/vs/twilio-flex#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Viber","description":"Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages.\n\n\nThe application lets professionals run advertisements, convert leads and process payments. Brands can use Viber community feature to manage and interact with multiple members simultaneously, publish links to invite new users, control admin or member privileges and customize the community's image or description. Administrators can also add or remove community members and delete posted messages. It also allows marketing teams to enhance audience engagement and brand awareness using its sticker content functionality. \n\n\nViber lets businesses integrate with third-party applications via API. It comes with mobile applications for iOS and Android. Support is extended via documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/aa0fcd9a-c581-4223-b9c6-610c55aa2625.png","url":"https://www.softwareadvice.co.uk/software/146449/viber","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/146449/viber#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4058},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Twilio Flex","description":"Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business.\n\n\nKey features include voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, flag for assistance, routing configuration and alerts, call recording, marketplace analytics, desktop analytics, reporting, conversation player, workforce optimization (WFO), customizable historical reporting, keyword spotting and real-time recording transcription.\n\n\nThe Twilio Flex platform integrates data with any channel, customer relationship management (CRM) system, data source or component – including custom-built widgets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/492d5d58-808c-4815-8931-b98ecdca2494.png","url":"https://www.softwareadvice.co.uk/software/390119/twilio-flex","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/390119/twilio-flex#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":6},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/4742/customer-communications-mngt/software","@type":"ListItem"},{"name":"Viber vs Twilio Flex","position":3,"item":"https://www.softwareadvice.co.uk/compare/146449/390119/viber/vs/twilio-flex","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/146449/390119/viber/vs/twilio-flex#breadcrumblist"}]}
</script>