---
description: Compare Viber vs edna regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Viber vs edna Comparison
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Viber \<span\>vs\</span\> edna](https://www.softwareadvice.co.uk/compare/146449/368599/viber/vs/edna)

# Compare Viber vs edna

Canonical: https://www.softwareadvice.co.uk/compare/146449/368599/viber/vs/edna

> Detailed comparison between Viber and edna. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Viber | edna |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 4058 | 0 |
| **Starting Price** | - | - |
| **Free Trial** | - | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Not Offered | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Viber

- API
- Batch Communications
- Chat/Messaging
- Communication Management
- Customer History
- Feedback Management
- Interaction Tracking
- Interactive Content
- Live Chat
- Multi-Channel Communication
- On-Demand Communications
- Personalisation
- Reporting/Analytics
- Video Support

### edna

- API
- Activity Dashboard
- Alerts/Notifications
- CRM
- Chat/Messaging
- Customer Database
- Feedback Management
- Interaction Tracking
- Multi-Channel Communication
- SMS Messaging

## Links

- [View Viber Profile](https://www.softwareadvice.co.uk/software/146449/viber)
- [View edna Profile](https://www.softwareadvice.co.uk/software/368599/edna)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/146449/368599/viber/vs/edna)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Viber vs edna Comparison","description":"Compare Viber vs edna regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/146449/368599/viber/vs/edna","about":[{"@id":"https://www.softwareadvice.co.uk/software/146449/viber#software"},{"@id":"https://www.softwareadvice.co.uk/software/368599/edna#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/146449/368599/viber/vs/edna#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/146449/368599/viber/vs/edna#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Viber","description":"Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages.\n\n\nThe application lets professionals run advertisements, convert leads and process payments. Brands can use Viber community feature to manage and interact with multiple members simultaneously, publish links to invite new users, control admin or member privileges and customize the community's image or description. Administrators can also add or remove community members and delete posted messages. It also allows marketing teams to enhance audience engagement and brand awareness using its sticker content functionality. \n\n\nViber lets businesses integrate with third-party applications via API. It comes with mobile applications for iOS and Android. Support is extended via documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/aa0fcd9a-c581-4223-b9c6-610c55aa2625.png","url":"https://www.softwareadvice.co.uk/software/146449/viber","@id":"https://www.softwareadvice.co.uk/software/146449/viber#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4058},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"edna","description":"edna is a cloud-based and on-premise digital communication platform that enables businesses to engage with customers across multiple channels. edna caters to organizations across industries, including retail, e-commerce, banking, education, healthcare, and more.\n\nedna offers key capabilities like unified cloud messaging to manage omnichannel campaigns, chat center to help agents handle conversations across channels, and an intelligent virtual agent to automate routine customer interactions. edna also provides seamless integration with the WhatsApp Business Platform so that brands can connect with customers on their preferred messaging app. \n\nWith edna, businesses can streamline digital communications to improve customer experience. Key features include omnichannel messaging, chatbots, and open APIs for integrating with legacy systems. Agents have a unified dashboard to manage conversations happening across multiple channels. This helps resolve customer queries faster and boosts agent productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/420a6ea4-1229-4316-9191-a4215b139e6c.png","url":"https://www.softwareadvice.co.uk/software/368599/edna","@id":"https://www.softwareadvice.co.uk/software/368599/edna#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.softwareadvice.co.uk/compare/146449/368599/viber/vs/edna#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/4742/customer-communications-mngt/software","@type":"ListItem"},{"name":"Viber vs edna","position":3,"item":"https://www.softwareadvice.co.uk/compare/146449/368599/viber/vs/edna","@type":"ListItem"}]}]}
</script>
