---
description: Compare Deskpro vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Deskpro vs Intercom Comparison
---

Breadcrumb: [Home](/) > [Mortgage CRM Software](/directory/345/mortgage-crm/software) > [Deskpro \<span\>vs\</span\> Intercom](https://www.softwareadvice.co.uk/compare/130528/378292/deskpro/vs/intercom)

# Compare Deskpro vs Intercom

Canonical: https://www.softwareadvice.co.uk/compare/130528/378292/deskpro/vs/intercom

> Detailed comparison between Deskpro and Intercom. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Deskpro | Intercom |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 38 | 1131 |
| **Starting Price** | US$39.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Deskpro

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Communication
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Intercom

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Communication
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View Deskpro Profile](https://www.softwareadvice.co.uk/software/130528/deskpro)
- [View Intercom Profile](https://www.softwareadvice.co.uk/software/378292/intercom)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/130528/378292/deskpro/vs/intercom)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Deskpro vs Intercom Comparison","description":"Compare Deskpro vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/130528/378292/deskpro/vs/intercom","about":[{"@id":"https://www.softwareadvice.co.uk/software/130528/deskpro#software"},{"@id":"https://www.softwareadvice.co.uk/software/378292/intercom#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/130528/378292/deskpro/vs/intercom#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/130528/378292/deskpro/vs/intercom#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Deskpro","description":"Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing.\n\n\nDeskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.\n\n\nAdditionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.\n\n\nSupport is available via email, product guides and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/72a73d83-af46-4d8a-aa0c-812f37d3e66e.png","url":"https://www.softwareadvice.co.uk/software/130528/deskpro","@id":"https://www.softwareadvice.co.uk/software/130528/deskpro#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":38},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Intercom","description":"Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.\n\nIntercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/effb0a0f-903e-436e-9176-67c25f8f3fc0.png","url":"https://www.softwareadvice.co.uk/software/378292/intercom","@id":"https://www.softwareadvice.co.uk/software/378292/intercom#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":1131},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/130528/378292/deskpro/vs/intercom#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Mortgage CRM Software","position":2,"item":"/directory/345/mortgage-crm/software","@type":"ListItem"},{"name":"Deskpro vs Intercom","position":3,"item":"https://www.softwareadvice.co.uk/compare/130528/378292/deskpro/vs/intercom","@type":"ListItem"}]}]}
</script>