---
description: Compare Grasp vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Grasp vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [Grasp \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.co.uk/compare/128488/393877/grasp/vs/zoho-desk)

# Compare Grasp vs Zoho Desk

Canonical: https://www.softwareadvice.co.uk/compare/128488/393877/grasp/vs/zoho-desk

> Detailed comparison between Grasp and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Grasp | Zoho Desk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 21 | 2211 |
| **Starting Price** | €29.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Grasp

- API
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customisable Templates
- Email Management
- Email Templates
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Tagging
- Workflow Management

### Zoho Desk

- API
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customisable Templates
- Email Management
- Email Templates
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Tagging
- Workflow Management

## Links

- [View Grasp Profile](https://www.softwareadvice.co.uk/software/128488/grasp)
- [View Zoho Desk Profile](https://www.softwareadvice.co.uk/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/128488/393877/grasp/vs/zoho-desk)

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