---
description: Compare Grasp vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Grasp vs Intercom Comparison
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Grasp \<span\>vs\</span\> Intercom](https://www.softwareadvice.co.uk/compare/128488/378292/grasp/vs/intercom)

# Compare Grasp vs Intercom

Canonical: https://www.softwareadvice.co.uk/compare/128488/378292/grasp/vs/intercom

> Detailed comparison between Grasp and Intercom. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Grasp | Intercom |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 21 | 1131 |
| **Starting Price** | €29.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Grasp

- API
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customisable Templates
- Email Management
- Email Templates
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Tagging
- Workflow Management

### Intercom

- API
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customisable Templates
- Email Management
- Email Templates
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Tagging
- Workflow Management

## Links

- [View Grasp Profile](https://www.softwareadvice.co.uk/software/128488/grasp)
- [View Intercom Profile](https://www.softwareadvice.co.uk/software/378292/intercom)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/128488/378292/grasp/vs/intercom)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Grasp vs Intercom Comparison","description":"Compare Grasp vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/128488/378292/grasp/vs/intercom","about":[{"@id":"https://www.softwareadvice.co.uk/software/128488/grasp#software"},{"@id":"https://www.softwareadvice.co.uk/software/378292/intercom#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/128488/378292/grasp/vs/intercom#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/128488/378292/grasp/vs/intercom#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Grasp","description":"Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, multi-channel support, private notes and reporting.\n\n\nThe software provides a shared team inbox that stores tickets, private notes and customer queries. Grasp supports various communication channels including live chat, email, WhatsApp, Facebook Messenger and Instagram Direct.\n\n\nUsers can run performance reports which include agent response activity and conversation handling times. Grasp also provides knowledge base management and self-service features for clients. It offers integrations with WhatsApp, Facebook Messenger, Magento and other ecommerce platforms.\n\n\nMonthly and annual subscriptions are available. Support is offered via email, chat and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ee6fadf4-2207-46d7-86e8-fe2bb274f608.png","url":"https://www.softwareadvice.co.uk/software/128488/grasp","@id":"https://www.softwareadvice.co.uk/software/128488/grasp#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":21},"offers":{"price":"29","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows"},{"name":"Intercom","description":"Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.\n\nIntercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/effb0a0f-903e-436e-9176-67c25f8f3fc0.png","url":"https://www.softwareadvice.co.uk/software/378292/intercom","@id":"https://www.softwareadvice.co.uk/software/378292/intercom#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":1131},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/128488/378292/grasp/vs/intercom#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/255/customer-service/software","@type":"ListItem"},{"name":"Grasp vs Intercom","position":3,"item":"https://www.softwareadvice.co.uk/compare/128488/378292/grasp/vs/intercom","@type":"ListItem"}]}]}
</script>