---
description: Compare Atera vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Atera vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Unified Endpoint Management (UEM) Software](/directory/4771/unified-endpoint-management-software/software) > [Atera \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.uk/compare/125932/436317/atera/vs/freshservice)

# Compare Atera vs Freshservice

Canonical: https://www.softwareadvice.co.uk/compare/125932/436317/atera/vs/freshservice

> Detailed comparison between Atera and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Atera | Freshservice |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 448 | 720 |
| **Starting Price** | US$129.00 | £15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Atera

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Event Logs
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Policy Management
- Real-Time Data
- Scheduling
- Security Tools
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Event Logs
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Policy Management
- Real-Time Data
- Scheduling
- Security Tools
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Atera Profile](https://www.softwareadvice.co.uk/software/125932/atera)
- [View Freshservice Profile](https://www.softwareadvice.co.uk/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/125932/436317/atera/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Atera vs Freshservice Comparison","description":"Compare Atera vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/125932/436317/atera/vs/freshservice","about":[{"@id":"https://www.softwareadvice.co.uk/software/125932/atera#software"},{"@id":"https://www.softwareadvice.co.uk/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/125932/436317/atera/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/125932/436317/atera/vs/freshservice#webpage","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"}},{"name":"Atera","description":"Atera is an agentic AI platform that assists with IT management, ticketing, and more. It offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. It combines RMM, helpdesk, ticketing, and automation to optimize downtime, improve SLAs, and more.\n\nIntroducing Robin, an autonomous IT solution, that cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/aa5db114-fb9b-4ee8-bc73-67534471f487.png","url":"https://www.softwareadvice.co.uk/software/125932/atera","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/125932/atera#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":448,"ratingValue":4.5},"offers":{"price":"129","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.co.uk/software/436317/freshservice","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/436317/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":720,"ratingValue":4.5},"offers":{"price":"15","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Unified Endpoint Management (UEM) Software","position":2,"item":"/directory/4771/unified-endpoint-management-software/software","@type":"ListItem"},{"name":"Atera vs Freshservice","position":3,"item":"https://www.softwareadvice.co.uk/compare/125932/436317/atera/vs/freshservice","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/125932/436317/atera/vs/freshservice#breadcrumblist"}]}
</script>
