---
description: Compare Atera vs Spiceworks Cloud Help Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Atera vs Spiceworks Cloud Help Desk Comparison
---

Breadcrumb: [Home](/) > [Patch Management Software](/directory/4519/patch-management/software) > [Atera \<span\>vs\</span\> Spiceworks Cloud Help Desk](https://www.softwareadvice.co.uk/compare/125932/365499/atera/vs/spiceworks-network-management-software)

# Compare Atera vs Spiceworks Cloud Help Desk

Canonical: https://www.softwareadvice.co.uk/compare/125932/365499/atera/vs/spiceworks-network-management-software

> Detailed comparison between Atera and Spiceworks Cloud Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Atera | Spiceworks Cloud Help Desk |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 446 | 584 |
| **Starting Price** | US$129.00 | US$6.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Atera

- Analytics
- Application Management
- Asset Tracking
- Baseline Manager
- Customisable Branding
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- Maintenance Scheduling
- Monitoring
- Network Analysis
- Network Monitoring
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Uptime Reporting

### Spiceworks Cloud Help Desk

- Analytics
- Application Management
- Asset Tracking
- Baseline Manager
- Customisable Branding
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- Maintenance Scheduling
- Monitoring
- Network Analysis
- Network Monitoring
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Uptime Reporting

## Links

- [View Atera Profile](https://www.softwareadvice.co.uk/software/125932/atera)
- [View Spiceworks Cloud Help Desk Profile](https://www.softwareadvice.co.uk/software/365499/spiceworks-network-management-software)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/125932/365499/atera/vs/spiceworks-network-management-software)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Atera vs Spiceworks Cloud Help Desk Comparison","description":"Compare Atera vs Spiceworks Cloud Help Desk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/125932/365499/atera/vs/spiceworks-network-management-software","about":[{"@id":"https://www.softwareadvice.co.uk/software/125932/atera#software"},{"@id":"https://www.softwareadvice.co.uk/software/365499/spiceworks-network-management-software#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/125932/365499/atera/vs/spiceworks-network-management-software#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/125932/365499/atera/vs/spiceworks-network-management-software#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Atera","description":"Atera is an agentic AI platform that assists with IT management, ticketing, and more. It offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. It combines RMM, helpdesk, ticketing, and automation to optimize downtime, improve SLAs, and more.\n\nIntroducing Robin, an autonomous IT solution, that cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/aa5db114-fb9b-4ee8-bc73-67534471f487.png","url":"https://www.softwareadvice.co.uk/software/125932/atera","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/125932/atera#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":446},"offers":{"price":"129","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"name":"Spiceworks Cloud Help Desk","description":"Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.\n\n\nThe self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.\n\n\nSpiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7696bc90-03bb-4add-93f4-d2f755059f1f.jpg","url":"https://www.softwareadvice.co.uk/software/365499/spiceworks-network-management-software","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/365499/spiceworks-network-management-software#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":584},"offers":{"price":"6","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Patch Management Software","position":2,"item":"/directory/4519/patch-management/software","@type":"ListItem"},{"name":"Atera vs Spiceworks Cloud Help Desk","position":3,"item":"https://www.softwareadvice.co.uk/compare/125932/365499/atera/vs/spiceworks-network-management-software","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/125932/365499/atera/vs/spiceworks-network-management-software#breadcrumblist"}]}
</script>