---
description: Compare Atera vs IBI-aws regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Atera vs IBI-aws Comparison
---

Breadcrumb: [Home](/) > [Patch Management Software](/directory/4519/patch-management/software) > [Atera \<span\>vs\</span\> IBI-aws](https://www.softwareadvice.co.uk/compare/125932/337696/atera/vs/ibi-aws)

# Compare Atera vs IBI-aws

Canonical: https://www.softwareadvice.co.uk/compare/125932/337696/atera/vs/ibi-aws

> Detailed comparison between Atera and IBI-aws. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Atera | IBI-aws |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 446 | 4 |
| **Starting Price** | US$129.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Atera

- API
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Customer Support
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Mobile Access
- Multi-Channel Communication
- Reporting & Statistics
- Scheduling
- Single Sign On
- Support Ticket Management
- Third-Party Integrations
- Ticket Management

### IBI-aws

- API
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Customer Support
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Mobile Access
- Multi-Channel Communication
- Reporting & Statistics
- Scheduling
- Single Sign On
- Support Ticket Management
- Third-Party Integrations
- Ticket Management

## Links

- [View Atera Profile](https://www.softwareadvice.co.uk/software/125932/atera)
- [View IBI-aws Profile](https://www.softwareadvice.co.uk/software/337696/ibi-aws)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/125932/337696/atera/vs/ibi-aws)

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