---
description: Compare Atera vs BMC Helix ITSM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Atera vs BMC Helix ITSM Comparison
---

Breadcrumb: [Home](/) > [Patch Management Software](/directory/4519/patch-management/software) > [Atera \<span\>vs\</span\> BMC Helix ITSM](https://www.softwareadvice.co.uk/compare/125932/184531/atera/vs/bmc-helix-itsm)

# Compare Atera vs BMC Helix ITSM

Canonical: https://www.softwareadvice.co.uk/compare/125932/184531/atera/vs/bmc-helix-itsm

> Detailed comparison between Atera and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Atera | BMC Helix ITSM |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 446 | 115 |
| **Starting Price** | US$129.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### Atera

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Customisable Templates
- Dashboard
- Data Visualisation
- Email Monitoring
- Help Desk Management
- Incident Management
- Natural Language Processing
- Problem Management
- Reporting & Statistics
- Service History
- Support Ticket Management
- Support Ticket Tracking

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Data Visualisation
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View Atera Profile](https://www.softwareadvice.co.uk/software/125932/atera)
- [View BMC Helix ITSM Profile](https://www.softwareadvice.co.uk/software/184531/bmc-helix-itsm)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/125932/184531/atera/vs/bmc-helix-itsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Atera vs BMC Helix ITSM Comparison","description":"Compare Atera vs BMC Helix ITSM regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/125932/184531/atera/vs/bmc-helix-itsm","about":[{"@id":"https://www.softwareadvice.co.uk/software/125932/atera#software"},{"@id":"https://www.softwareadvice.co.uk/software/184531/bmc-helix-itsm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/125932/184531/atera/vs/bmc-helix-itsm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/125932/184531/atera/vs/bmc-helix-itsm#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Atera","description":"Atera is an agentic AI platform that assists with IT management, ticketing, and more. It offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. It combines RMM, helpdesk, ticketing, and automation to optimize downtime, improve SLAs, and more.\n\nIntroducing Robin, an autonomous IT solution, that cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/aa5db114-fb9b-4ee8-bc73-67534471f487.png","url":"https://www.softwareadvice.co.uk/software/125932/atera","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/125932/atera#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":446},"offers":{"price":"129","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"name":"BMC Helix ITSM","description":"BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise deployment.\n\n\nThe solution provides reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries.\n\n\nBMC Helix ITSM keeps track of changes in IT configuration and identifies change collision in advance. Through its asset management capabilities, the solution can manage the lifecycle of IT assets from procurement to end-of-life.\n\n\nBMC Helix ITSM enables users to define a service catalog for both internal and external customers. Its admin panel facilitates management of servers, email integrations, applications and security preferences.\n\n\nSupport is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c5a39457-b4b1-4533-83c4-b26c5305c2e5.jpg","url":"https://www.softwareadvice.co.uk/software/184531/bmc-helix-itsm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/184531/bmc-helix-itsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":115},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Patch Management Software","position":2,"item":"/directory/4519/patch-management/software","@type":"ListItem"},{"name":"Atera vs BMC Helix ITSM","position":3,"item":"https://www.softwareadvice.co.uk/compare/125932/184531/atera/vs/bmc-helix-itsm","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/125932/184531/atera/vs/bmc-helix-itsm#breadcrumblist"}]}
</script>