---
description: Compare JIRA Service Management vs PagerDuty regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: JIRA Service Management vs PagerDuty Comparison
---

Breadcrumb: [Home](/) > [RMM Software](/directory/4344/remote-monitoring-and-management/software) > [JIRA Service Management \<span\>vs\</span\> PagerDuty](https://www.softwareadvice.co.uk/compare/116349/143953/jira-service-management/vs/pagerduty)

# Compare JIRA Service Management vs PagerDuty

Canonical: https://www.softwareadvice.co.uk/compare/116349/143953/jira-service-management/vs/pagerduty

> Detailed comparison between JIRA Service Management and PagerDuty. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | PagerDuty |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 763 | 219 |
| **Starting Price** | US$20.00 | US$10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### JIRA Service Management

- API
- Access Controls/Permissions
- Dashboard
- Email Alerts
- Email Management
- IT Reporting
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Maintenance Scheduling
- Monitoring
- On Call Scheduling
- Prioritisation
- Project Management
- Real-Time Reporting
- Reporting & Statistics
- Scheduling
- Task Management
- Workflow Management

### PagerDuty

- API
- Access Controls/Permissions
- Dashboard
- Email Alerts
- Email Management
- IT Reporting
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Maintenance Scheduling
- Monitoring
- On Call Scheduling
- Prioritisation
- Project Management
- Real-Time Reporting
- Reporting & Statistics
- Scheduling
- Task Management
- Workflow Management

## Links

- [View JIRA Service Management Profile](https://www.softwareadvice.co.uk/software/116349/jira-service-management)
- [View PagerDuty Profile](https://www.softwareadvice.co.uk/software/143953/pagerduty)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/116349/143953/jira-service-management/vs/pagerduty)

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