---
description: Compare SurveySparrow vs CFN Insight regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SurveySparrow vs CFN Insight Comparison
---

Breadcrumb: [Home](/) > [NPS Software](/directory/4116/nps/software) > [SurveySparrow \<span\>vs\</span\> CFN Insight](https://www.softwareadvice.co.uk/compare/116049/145225/surveysparrow/vs/cnf-insight)

# Compare SurveySparrow vs CFN Insight

Canonical: https://www.softwareadvice.co.uk/compare/116049/145225/surveysparrow/vs/cnf-insight

> Detailed comparison between SurveySparrow and CFN Insight. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SurveySparrow | CFN Insight |
| **Overall rating** | 4.4/5 | 3.5/5 |
| **Total Reviews** | 121 | 2 |
| **Starting Price** | - | US$99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### SurveySparrow

- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Dashboard
- Data Import/Export
- Data Visualisation
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Personalisation
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
- Visual Analytics

### CFN Insight

- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Dashboard
- Data Import/Export
- Data Visualisation
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Personalisation
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
- Visual Analytics

## Links

- [View SurveySparrow Profile](https://www.softwareadvice.co.uk/software/116049/surveysparrow)
- [View CFN Insight Profile](https://www.softwareadvice.co.uk/software/145225/cnf-insight)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/116049/145225/surveysparrow/vs/cnf-insight)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SurveySparrow vs CFN Insight Comparison","description":"Compare SurveySparrow vs CFN Insight regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/116049/145225/surveysparrow/vs/cnf-insight","about":[{"@id":"https://www.softwareadvice.co.uk/software/116049/surveysparrow#software"},{"@id":"https://www.softwareadvice.co.uk/software/145225/cnf-insight#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/116049/145225/surveysparrow/vs/cnf-insight#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/116049/145225/surveysparrow/vs/cnf-insight#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"SurveySparrow","description":"SurveySparrow is an online survey platform designed to help businesses collect feedback, transform customer experience and collect data through engaging and actionable surveys. The platform offers a variety of features aimed at optimizing the survey-taking experience, customer interactions, operational efficiency and response rates. It caters to various industries and use cases, including customer satisfaction, employee engagement, market research and more. \n\nSurveySparrow supports both chat-like and form-like surveys, allowing users to choose the format that best suits their needs. This facilitates real-time, authentic engagement with customers on their preferred messaging platform. The platform also offers a recurring survey feature, enabling users to automate the distribution of surveys at regular intervals. The platform offers several modules with many functionalities. CogniVue module offers advanced text analytics to analyze large volumes of data, uncovering actionable insights and sentiments that inform business strategy. SpotChecks module helps collect contextual micro-feedback from the website and mobile applications, addressing specific customer concerns and optimizing their interactions with their brand. This targeted feedback approach ensures that users can make meaningful improvements based on real user experiences. AI Wings module offers support across several touchpoints, including survey design and review management. This AI-driven assistance streamlines the feedback process, helping users create effective surveys and manage customer reviews and unsolicited feedback from all public channels.\n\nSurveySparrow provides reporting and analytics tools that help users analyze survey data. Key features include real-time reporting, customizable dashboards and advanced data filtering options. Users can track key metrics, identify trends and generate detailed reports to gain deeper insights into their survey results. By customizing data visibility based on roles and hierarchies, users ensure that relevant information reaches the appropriate team members. Additionally, SurveySparrow supports exporting data in various formats, such as CSV and PDF, for further analysis or sharing with stakeholders. The question library of SurveySparrow allows users to access and reuse questions from an extensive repository, ensuring that the surveys are always relevant and effective for capturing high-quality feedback.\n\nSurveySparrow also emphasizes customization and branding options. Users can personalize their surveys with custom themes, logos and color schemes to align with their brand identity. The platform supports multiple question types, including multiple-choice, rating scales and open-ended questions. Additionally, SurveySparrow allows for the creation of multilingual surveys, making it suitable for global audiences. The tool also assists with ticket management and helps resolve customer complaints and close the feedback loop. It offers features such as data encryption, secure survey links, and role-based access control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4c1fbcde-e70a-45cc-8f7d-c82559e5e95d.png","url":"https://www.softwareadvice.co.uk/software/116049/surveysparrow","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/116049/surveysparrow#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":121},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"name":"CFN Insight","description":"CFN Insight is a cloud-based solution that helps businesses utilize journey maps to manage customer touchpoints and improve overall client experience. Professionals can assign key metrics to multiple business owners, track the progress of goals via scorecards and export generated cards in PDF format.\n\n\nCFN Insight allows enterprises to collect information from various customer surveys and share them with colleagues or internal/external stakeholders, improving collaboration across the organization. Managers can assess several factors such as revenue, margins or churn/retention rates to generate analytical reports and gain insights into potential financial outcomes. Additionally, it lets users back up and store critical data in the system for future reference.\n\n\nCFN Insight enables businesses to create journey maps using predefined templates. Pricing is available on request and support is extended via phone and an inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f56c3634-d2c0-4799-81a7-8b70e8504635.jpg","url":"https://www.softwareadvice.co.uk/software/145225/cnf-insight","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/145225/cnf-insight#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.5,"bestRating":5,"ratingCount":2},"offers":{"price":"99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"NPS Software","position":2,"item":"/directory/4116/nps/software","@type":"ListItem"},{"name":"SurveySparrow vs CFN Insight","position":3,"item":"https://www.softwareadvice.co.uk/compare/116049/145225/surveysparrow/vs/cnf-insight","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/116049/145225/surveysparrow/vs/cnf-insight#breadcrumblist"}]}
</script>
