---
description: Compare CTM vs Plivo regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CTM vs Plivo Comparison
---

Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/4671/conversational-marketing/software) > [CTM \<span\>vs\</span\> Plivo](https://www.softwareadvice.co.uk/compare/112191/171790/calltrackingmetrics/vs/plivo)

# Compare CTM vs Plivo

Canonical: https://www.softwareadvice.co.uk/compare/112191/171790/calltrackingmetrics/vs/plivo

> Detailed comparison between CTM and Plivo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CTM | Plivo |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 150 | 84 |
| **Starting Price** | US$79.00 | US$0.01 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation | Documentation |

## Key features

### CTM

- 2-Way Messaging
- API
- Access Controls/Permissions
- Call Centre Management
- Call Logging
- Call Routing
- Call Scripting
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Mass Texting
- Multi-Channel Communication
- Multi-User Collaboration
- Phone Key Input
- Reporting/Analytics
- SMS Messaging
- Scheduled Messaging
- Shortcodes
- Text to Speech

### Plivo

- 2-Way Messaging
- API
- Access Controls/Permissions
- Call Centre Management
- Call Logging
- Call Routing
- Call Scripting
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Mass Texting
- Multi-Channel Communication
- Multi-User Collaboration
- Phone Key Input
- Reporting/Analytics
- SMS Messaging
- Scheduled Messaging
- Shortcodes
- Text to Speech

## Links

- [View CTM Profile](https://www.softwareadvice.co.uk/software/112191/calltrackingmetrics)
- [View Plivo Profile](https://www.softwareadvice.co.uk/software/171790/plivo)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/112191/171790/calltrackingmetrics/vs/plivo)

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