---
description: Compare Freshdesk vs EasyDesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs EasyDesk Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> EasyDesk](https://www.softwareadvice.co.uk/compare/110247/530001/freshdesk/vs/EasyDesk)

# Compare Freshdesk vs EasyDesk

Canonical: https://www.softwareadvice.co.uk/compare/110247/530001/freshdesk/vs/EasyDesk

> Detailed comparison between Freshdesk and EasyDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | EasyDesk |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 3408 | 0 |
| **Starting Price** | US$19.00 | US$35.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Freshdesk

- API
- Activity Tracking
- Chat/Messaging
- Communication Management
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### EasyDesk

- API
- Activity Tracking
- Chat/Messaging
- Communication Management
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View EasyDesk Profile](https://www.softwareadvice.co.uk/software/530001/EasyDesk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/110247/530001/freshdesk/vs/EasyDesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs EasyDesk Comparison","description":"Compare Freshdesk vs EasyDesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/110247/530001/freshdesk/vs/EasyDesk","about":[{"@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software"},{"@id":"https://www.softwareadvice.co.uk/software/530001/EasyDesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/110247/530001/freshdesk/vs/EasyDesk#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/110247/530001/freshdesk/vs/EasyDesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.co.uk/software/110247/freshdesk","@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"EasyDesk","description":"EasyDesk is a customer support software designed to centralize emails, tickets, and chat into one platform. It is built to help businesses manage customer support operations more efficiently.\n\nThe software includes a ticket management system with filters and tags for organization. Workflow automation features allow teams to assign tickets and monitor service level agreements. A centralized communication hub enables agents to handle all customer interactions from a single interface. Knowledge base tools, such as canned responses and articles, support streamlined workflows. A mobile application allows agents to manage customer requests remotely.\n\nThe platform is designed to scale with growing support teams while maintaining performance. Its functionality is focused on simplifying customer support processes. The interface is designed to be intuitive, requiring minimal setup time for teams to begin using the system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1e7284fe-4960-4d4b-b622-56640e91a4a6.png","url":"https://www.softwareadvice.co.uk/software/530001/EasyDesk","@id":"https://www.softwareadvice.co.uk/software/530001/EasyDesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"35","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@id":"https://www.softwareadvice.co.uk/compare/110247/530001/freshdesk/vs/EasyDesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk vs EasyDesk","position":3,"item":"https://www.softwareadvice.co.uk/compare/110247/530001/freshdesk/vs/EasyDesk","@type":"ListItem"}]}]}
</script>