---
description: Compare Freshdesk vs DeskDay regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs DeskDay Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> DeskDay](https://www.softwareadvice.co.uk/compare/110247/519924/freshdesk/vs/DeskDay)

# Compare Freshdesk vs DeskDay

Canonical: https://www.softwareadvice.co.uk/compare/110247/519924/freshdesk/vs/DeskDay

> Detailed comparison between Freshdesk and DeskDay. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | DeskDay |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 3408 | 0 |
| **Starting Price** | US$19.00 | US$79.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### Freshdesk

- Activity Dashboard
- Automated Routing
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Engagement Tracking
- Knowledge Base Management
- Mobile App
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Single Sign On
- Support Ticket Management
- Wiki
- Workflow Management

### DeskDay

- Activity Dashboard
- Automated Routing
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Single Sign On
- Support Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View DeskDay Profile](https://www.softwareadvice.co.uk/software/519924/DeskDay)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/110247/519924/freshdesk/vs/DeskDay)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs DeskDay Comparison","description":"Compare Freshdesk vs DeskDay regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/110247/519924/freshdesk/vs/DeskDay","about":[{"@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software"},{"@id":"https://www.softwareadvice.co.uk/software/519924/DeskDay#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/110247/519924/freshdesk/vs/DeskDay#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/110247/519924/freshdesk/vs/DeskDay#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.co.uk/software/110247/freshdesk","@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"DeskDay","description":"DeskDay is a service automation platform designed for modern Managed Service Providers (MSPs). It is a comprehensive solution that helps MSPs enhance customer support, service quality, and overall profitability. \n\nThe platform includes several key features including conversational ticketing that converts email, chat, and Microsoft Teams tickets into direct chats for streamlined IT support. Multi-channel support allows customers to receive assistance through preferred channels, such as email, chat, app, Microsoft Teams, or mobile. Its project management capabilities enable project planning, collaborations, conversations, and invoicing. The quality assurance feature provides automated insights to help identify and address service delivery issues.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/371fe5f1-dce4-434f-8f61-1545940c4385.png","url":"https://www.softwareadvice.co.uk/software/519924/DeskDay","@id":"https://www.softwareadvice.co.uk/software/519924/DeskDay#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Android, Platform ios"},{"@id":"https://www.softwareadvice.co.uk/compare/110247/519924/freshdesk/vs/DeskDay#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk vs DeskDay","position":3,"item":"https://www.softwareadvice.co.uk/compare/110247/519924/freshdesk/vs/DeskDay","@type":"ListItem"}]}]}
</script>