---
description: Compare Freshdesk vs ProProfs Help Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs ProProfs Help Desk Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> ProProfs Help Desk](https://www.softwareadvice.co.uk/compare/110247/420206/freshdesk/vs/proprofs-help-desk)

# Compare Freshdesk vs ProProfs Help Desk

Canonical: https://www.softwareadvice.co.uk/compare/110247/420206/freshdesk/vs/proprofs-help-desk

> Detailed comparison between Freshdesk and ProProfs Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | ProProfs Help Desk |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 3434 | 14 |
| **Starting Price** | US$19.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Documentation, Videos |

## Key features

### Freshdesk

- API
- Analytics
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### ProProfs Help Desk

- API
- Analytics
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View ProProfs Help Desk Profile](https://www.softwareadvice.co.uk/software/420206/proprofs-help-desk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/110247/420206/freshdesk/vs/proprofs-help-desk)

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