---
description: Compare Freshdesk vs Zammad regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Zammad Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Zammad](https://www.softwareadvice.co.uk/compare/110247/249664/freshdesk/vs/zammad)

# Compare Freshdesk vs Zammad

Canonical: https://www.softwareadvice.co.uk/compare/110247/249664/freshdesk/vs/zammad

> Detailed comparison between Freshdesk and Zammad. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Zammad |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3409 | 7 |
| **Starting Price** | US$19.00 | US$5.80 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Customisable Branding
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Ticket Management
- Workflow Management

### Zammad

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Customisable Branding
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View Zammad Profile](https://www.softwareadvice.co.uk/software/249664/zammad)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/110247/249664/freshdesk/vs/zammad)

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