---
description: Compare Freshdesk vs Dezide regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Dezide Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Dezide](https://www.softwareadvice.co.uk/compare/110247/187987/freshdesk/vs/dezide)

# Compare Freshdesk vs Dezide

Canonical: https://www.softwareadvice.co.uk/compare/110247/187987/freshdesk/vs/dezide

> Detailed comparison between Freshdesk and Dezide. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Dezide |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 3408 | 5 |
| **Starting Price** | US$19.00 | €49.00 |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### Freshdesk

- API
- Alerts/Escalation
- Automatic Call Distribution
- Catalog Management
- Collaboration Tools
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Customisable Templates
- Decision Support Systems
- Engagement Tracking
- Full Text Search
- Knowledge Base Management
- Monitoring
- Project Management
- Search
- Self Service Portal
- Support Ticket Management
- Survey/Poll Management
- Wiki

### Dezide

- API
- Alerts/Escalation
- Catalog Management
- Collaboration Tools
- Content Management
- Decision Support Systems
- Full Text Search
- Knowledge Base Management
- Search
- Self Service Portal

## Links

- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View Dezide Profile](https://www.softwareadvice.co.uk/software/187987/dezide)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/110247/187987/freshdesk/vs/dezide)

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