---
description: Compare Freshdesk vs Deskpro regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Deskpro Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Deskpro](https://www.softwareadvice.co.uk/compare/110247/130528/freshdesk/vs/deskpro)

# Compare Freshdesk vs Deskpro

Canonical: https://www.softwareadvice.co.uk/compare/110247/130528/freshdesk/vs/deskpro

> Detailed comparison between Freshdesk and Deskpro. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Deskpro |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 38 |
| **Starting Price** | US$19.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Wiki

### Deskpro

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Wiki

## Links

- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View Deskpro Profile](https://www.softwareadvice.co.uk/software/130528/deskpro)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/110247/130528/freshdesk/vs/deskpro)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Deskpro Comparison","description":"Compare Freshdesk vs Deskpro regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/110247/130528/freshdesk/vs/deskpro","about":[{"@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software"},{"@id":"https://www.softwareadvice.co.uk/software/130528/deskpro#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/110247/130528/freshdesk/vs/deskpro#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/110247/130528/freshdesk/vs/deskpro#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.co.uk/software/110247/freshdesk","@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Deskpro","description":"Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing.\n\n\nDeskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.\n\n\nAdditionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.\n\n\nSupport is available via email, product guides and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/72a73d83-af46-4d8a-aa0c-812f37d3e66e.png","url":"https://www.softwareadvice.co.uk/software/130528/deskpro","@id":"https://www.softwareadvice.co.uk/software/130528/deskpro#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":38},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/110247/130528/freshdesk/vs/deskpro#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk vs Deskpro","position":3,"item":"https://www.softwareadvice.co.uk/compare/110247/130528/freshdesk/vs/deskpro","@type":"ListItem"}]}]}
</script>