---
description: Compare LiveAgent vs Zendesk AI regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Zendesk AI Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [LiveAgent \<span\>vs\</span\> Zendesk AI](https://www.softwareadvice.co.uk/compare/109980/450123/liveagent/vs/Zendesk-AI)

# Compare LiveAgent vs Zendesk AI

Canonical: https://www.softwareadvice.co.uk/compare/109980/450123/liveagent/vs/Zendesk-AI

> Detailed comparison between LiveAgent and Zendesk AI. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Zendesk AI |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 8 |
| **Starting Price** | US$15.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- Alerts/Escalation
- Call Tracking
- Call Tracking Metrics
- Chatbot
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Monitoring
- Lead Management
- Monitoring
- Multi-Language
- Natural Language Processing
- Performance Metrics
- Recording
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Tagging
- Task Automation
- Transfers/Routing

### Zendesk AI

- Alerts/Escalation
- Chatbot
- Multi-Language
- Natural Language Processing
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Tagging

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View Zendesk AI Profile](https://www.softwareadvice.co.uk/software/450123/Zendesk-AI)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/109980/450123/liveagent/vs/Zendesk-AI)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Zendesk AI Comparison","description":"Compare LiveAgent vs Zendesk AI regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/109980/450123/liveagent/vs/Zendesk-AI","about":[{"@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.co.uk/software/450123/Zendesk-AI#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/109980/450123/liveagent/vs/Zendesk-AI#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/109980/450123/liveagent/vs/Zendesk-AI#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Zendesk AI","description":"Zendesk AI sits at the core of Zendesk, enhancing every aspect of the customer experience. It transforms basic bots into autonomous AI agents, gives human agents new productivity tools, and empowers admins and managers with advanced workflows and quality control. \n\nDesigned for CX leaders, Zendesk AI empowers you to radically improve productivity and efficiency, connect more authentically with your customers and create exceptional customer experiences. \n\nZendesk AI automates your customer experiences and ensures fast, accurate, and personalized customer interactions to reduce the burden on your service teams. Optimize service operations with Zendesk AI and helps admins spot issues and implement improvements, so they can streamline processes, reduce costs, and maintain high quality service as they scale. Zendesk AI assists agents to solve issues faster with proactive context, suggestions and next best actions, reducing resolution times more than 20% and enhancing overall service quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f9faeede-59f0-463a-a2b6-ef1e79cdba93.png","url":"https://www.softwareadvice.co.uk/software/450123/Zendesk-AI","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/450123/Zendesk-AI#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":8},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Zendesk AI","position":3,"item":"https://www.softwareadvice.co.uk/compare/109980/450123/liveagent/vs/Zendesk-AI","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/109980/450123/liveagent/vs/Zendesk-AI#breadcrumblist"}]}
</script>