---
description: Compare LiveAgent vs Luware Nimbus regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Luware Nimbus Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [LiveAgent \<span\>vs\</span\> Luware Nimbus](https://www.softwareadvice.co.uk/compare/109980/445711/liveagent/vs/luware-nimbus)

# Compare LiveAgent vs Luware Nimbus

Canonical: https://www.softwareadvice.co.uk/compare/109980/445711/liveagent/vs/luware-nimbus

> Detailed comparison between LiveAgent and Luware Nimbus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Luware Nimbus |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1755 | 7 |
| **Starting Price** | US$15.00 | CHF 75.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Agent Interface
- Automated Routing
- CRM
- Call Centre Management
- Call Reporting
- Call Routing
- Call Transfer
- Collaboration Tools
- Dashboard
- Email Monitoring
- Interaction Tracking
- Multi-Channel Communication
- Natural Language Processing
- Performance Management
- Queue Management
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations

### Luware Nimbus

- API
- Agent Interface
- Automated Routing
- CRM
- Call Centre Management
- Call Reporting
- Call Routing
- Call Transfer
- Collaboration Tools
- Dashboard
- Interaction Tracking
- Multi-Channel Communication
- Performance Management
- Queue Management
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View Luware Nimbus Profile](https://www.softwareadvice.co.uk/software/445711/luware-nimbus)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/109980/445711/liveagent/vs/luware-nimbus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Luware Nimbus Comparison","description":"Compare LiveAgent vs Luware Nimbus regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/109980/445711/liveagent/vs/luware-nimbus","about":[{"@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.co.uk/software/445711/luware-nimbus#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/109980/445711/liveagent/vs/luware-nimbus#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/109980/445711/liveagent/vs/luware-nimbus#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4ccece52-3b45-400a-870b-7846c439a5f3.jpeg","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1755},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Luware Nimbus","description":"Luware Nimbus is an AI-powered customer experience platform that transforms Microsoft Teams into a unified hub for reception, back-office, and contact center operations. It enables organizations to manage omnichannel customer interactions, apply AI-driven routing, and gain real-time performance insights—all natively within Microsoft Teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7436713f-c19c-43db-ad97-3eaa14ac5be1.png","url":"https://www.softwareadvice.co.uk/software/445711/luware-nimbus","@id":"https://www.softwareadvice.co.uk/software/445711/luware-nimbus#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":7},"offers":{"price":"75","@type":"Offer","priceCurrency":"CHF"},"operatingSystem":"Cloud, Windows on premise"},{"@id":"https://www.softwareadvice.co.uk/compare/109980/445711/liveagent/vs/luware-nimbus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Luware Nimbus","position":3,"item":"https://www.softwareadvice.co.uk/compare/109980/445711/liveagent/vs/luware-nimbus","@type":"ListItem"}]}]}
</script>