---
description: Compare LiveAgent vs HelpMate regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs HelpMate Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [LiveAgent \<span\>vs\</span\> HelpMate](https://www.softwareadvice.co.uk/compare/109980/436584/liveagent/vs/helpmate)

# Compare LiveAgent vs HelpMate

Canonical: https://www.softwareadvice.co.uk/compare/109980/436584/liveagent/vs/helpmate

> Detailed comparison between LiveAgent and HelpMate. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | HelpMate |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 1754 | 0 |
| **Starting Price** | US$15.00 | US$12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### LiveAgent

- Automatic Call Distribution
- Call Tracking
- Call Tracking Metrics
- Client Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Monitoring
- Inbox Management
- Knowledge Base Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Performance Management
- Real-Time Data
- Recording
- Support Ticket Management
- Task Automation
- Transfers/Routing

### HelpMate

- Inbox Management
- Knowledge Base Management
- Multi-Channel Communication
- Support Ticket Management

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View HelpMate Profile](https://www.softwareadvice.co.uk/software/436584/helpmate)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/109980/436584/liveagent/vs/helpmate)

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