---
description: Compare LiveAgent vs ZapScale regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs ZapScale Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [LiveAgent \<span\>vs\</span\> ZapScale](https://www.softwareadvice.co.uk/compare/109980/436553/liveagent/vs/zapscale)

# Compare LiveAgent vs ZapScale

Canonical: https://www.softwareadvice.co.uk/compare/109980/436553/liveagent/vs/zapscale

> Detailed comparison between LiveAgent and ZapScale. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | ZapScale |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1753 | 12 |
| **Starting Price** | US$15.00 | US$599.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Account Management
- Activity Tracking
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer History
- Email Management
- Engagement Tracking
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Task Management
- Workflow Management

### ZapScale

- API
- Account Management
- Activity Tracking
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer History
- Email Management
- Engagement Tracking
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Task Management
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View ZapScale Profile](https://www.softwareadvice.co.uk/software/436553/zapscale)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/109980/436553/liveagent/vs/zapscale)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs ZapScale Comparison","description":"Compare LiveAgent vs ZapScale regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/109980/436553/liveagent/vs/zapscale","about":[{"@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.co.uk/software/436553/zapscale#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/109980/436553/liveagent/vs/zapscale#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/109980/436553/liveagent/vs/zapscale#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ZapScale","description":"ZapScale is a customer success platform that helps businesses manage their customers and drive growth. It provides businesses with valuable insights into their customers, including 360-degree customer view, health analytics, account segmentation, and outcome tracking.\n\nStreamlining customer success operations is made easy through ZapScale's features, such as the success playbook, contextual messaging, and task management. Additionally, with the help of business overview, prediction alerts, and trend analytics, businesses can analyze their operations and identify opportunities for growth. Offering a unified view of customer data, the platform integrates information from various touchpoints, including product usage, CRM tickets, feature requests, billing and invoicing, emails, and customer communications.\n\nZapScale has proven to be a valuable tool for businesses seeking to enhance their customer success strategies. From improved customer visibility and operational efficiency to tailored dashboard customization and centralized customer data, ZapScale empowers businesses to optimize their customer management processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b258346a-1703-4563-90b0-3925c9ec683d.png","url":"https://www.softwareadvice.co.uk/software/436553/zapscale","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/436553/zapscale#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":12},"offers":{"price":"599","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs ZapScale","position":3,"item":"https://www.softwareadvice.co.uk/compare/109980/436553/liveagent/vs/zapscale","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/109980/436553/liveagent/vs/zapscale#breadcrumblist"}]}
</script>