---
description: Compare LiveAgent vs Freshchat regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Freshchat Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [LiveAgent \<span\>vs\</span\> Freshchat](https://www.softwareadvice.co.uk/compare/109980/436347/liveagent/vs/freshchat)

# Compare LiveAgent vs Freshchat

Canonical: https://www.softwareadvice.co.uk/compare/109980/436347/liveagent/vs/freshchat

> Detailed comparison between LiveAgent and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Freshchat |
| **Overall rating** | 4.7/5 | 4.1/5 |
| **Total Reviews** | 1753 | 115 |
| **Starting Price** | US$15.00 | ₹1,799.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### LiveAgent

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Customer Communication
- Customisable Branding
- Customisable Templates
- Dashboard
- Employee Activity Monitoring
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Real-Time Data
- Real-time Conversations
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Freshchat

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Customer Communication
- Customisable Branding
- Customisable Templates
- Dashboard
- Employee Activity Monitoring
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Real-Time Data
- Real-time Conversations
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View Freshchat Profile](https://www.softwareadvice.co.uk/software/436347/freshchat)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/109980/436347/liveagent/vs/freshchat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Freshchat Comparison","description":"Compare LiveAgent vs Freshchat regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/109980/436347/liveagent/vs/freshchat","about":[{"@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.co.uk/software/436347/freshchat#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/109980/436347/liveagent/vs/freshchat#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/109980/436347/liveagent/vs/freshchat#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshchat","description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nKey-Value Propositions\n1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more\n2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional \n3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.\n\nFreshchat offers:\n\n-Unified inbox experience to manage conversations across digital channels\n-Best-in-class AI chatbots that focus on intent and engagement\n-Proactive messaging using hyper-targeted rich media campaigns \n-Intelligent load balancing and auto-routing capabilities\n-Seamless integrations via a rapidly growing app marketplace and custom APIs\n-Highly resilient architecture built on AWS and certified with industry compliances\n\n\n\nLanguages supported: \n\nArabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian,  Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu Vietnamese, Welsh","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fa9b7a14-17aa-473a-8fea-601a976658ff.png","url":"https://www.softwareadvice.co.uk/software/436347/freshchat","@id":"https://www.softwareadvice.co.uk/software/436347/freshchat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":115},"offers":{"price":"1799","@type":"Offer","priceCurrency":"INR"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/109980/436347/liveagent/vs/freshchat#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Freshchat","position":3,"item":"https://www.softwareadvice.co.uk/compare/109980/436347/liveagent/vs/freshchat","@type":"ListItem"}]}]}
</script>