---
description: Compare LiveAgent vs Shelf regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Shelf Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [LiveAgent \<span\>vs\</span\> Shelf](https://www.softwareadvice.co.uk/compare/109980/435224/liveagent/vs/shelf)

# Compare LiveAgent vs Shelf

Canonical: https://www.softwareadvice.co.uk/compare/109980/435224/liveagent/vs/shelf

> Detailed comparison between LiveAgent and Shelf. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Shelf |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1789 | 106 |
| **Starting Price** | US$15.00 | US$10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- Audit Trail
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Full Text Search
- Live Chat
- Natural Language Processing
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Single Sign On
- Surveys & Feedback
- Video Support
- Website Integration

### Shelf

- API
- Activity Tracking
- Archiving & Retention
- Audit Trail
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Full Text Search
- Live Chat
- Natural Language Processing
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Single Sign On
- Surveys & Feedback
- Video Support
- Website Integration

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View Shelf Profile](https://www.softwareadvice.co.uk/software/435224/shelf)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/109980/435224/liveagent/vs/shelf)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Shelf Comparison","description":"Compare LiveAgent vs Shelf regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/109980/435224/liveagent/vs/shelf","about":[{"@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.co.uk/software/435224/shelf#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/109980/435224/liveagent/vs/shelf#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/109980/435224/liveagent/vs/shelf#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"}},{"name":"LiveAgent","description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Shelf","description":"Shelf is the AI Data Layer for trusted enterprise AI and better answers for people. Shelf translates fragmented enterprise knowledge, documents, and files - together with the business context and logic that give them meaning - into a reusable AI data model. By embedding company-specific terminology, relationships, policies, and operating rules, Shelf gives AI agents the context to reason accurately and act with confidence. Enterprise governance and continuous quality assurance keep knowledge current, consistent, and accessible to the right people and agents.\n\nBuilt for reuse across AI applications, Shelf provides a shared foundation for knowledge management, search, agent assistance, and self-service - helping enterprises improve answer reliability, build trust, and scale AI with greater control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/339984b0-1a07-499c-9b01-93a178775947.png","url":"https://www.softwareadvice.co.uk/software/435224/shelf","@id":"https://www.softwareadvice.co.uk/software/435224/shelf#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":106,"ratingValue":4.8},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.co.uk/compare/109980/435224/liveagent/vs/shelf#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Shelf","position":3,"item":"https://www.softwareadvice.co.uk/compare/109980/435224/liveagent/vs/shelf","@type":"ListItem"}]}]}
</script>