---
description: Compare LiveAgent vs ITC Cloud regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs ITC Cloud Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [LiveAgent \<span\>vs\</span\> ITC Cloud](https://www.softwareadvice.co.uk/compare/109980/433706/liveagent/vs/itc-cloud)

# Compare LiveAgent vs ITC Cloud

Canonical: https://www.softwareadvice.co.uk/compare/109980/433706/liveagent/vs/itc-cloud

> Detailed comparison between LiveAgent and ITC Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | ITC Cloud |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1753 | 7 |
| **Starting Price** | US$15.00 | US$19.99 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- Activity Tracking
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Call Transfer
- Chat/Messaging
- Collaboration Tools
- Customisable Reports
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Screen Sharing
- Single Sign On
- Two-Way Audio & Video
- Video Conferencing

### ITC Cloud

- Activity Tracking
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Call Transfer
- Chat/Messaging
- Collaboration Tools
- Customisable Reports
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Screen Sharing
- Single Sign On
- Two-Way Audio & Video
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View ITC Cloud Profile](https://www.softwareadvice.co.uk/software/433706/itc-cloud)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/109980/433706/liveagent/vs/itc-cloud)

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