---
description: Compare LiveAgent vs Umnico regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Umnico Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [LiveAgent \<span\>vs\</span\> Umnico](https://www.softwareadvice.co.uk/compare/109980/396404/liveagent/vs/umnico)

# Compare LiveAgent vs Umnico

Canonical: https://www.softwareadvice.co.uk/compare/109980/396404/liveagent/vs/umnico

> Detailed comparison between LiveAgent and Umnico. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Umnico |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1753 | 6 |
| **Starting Price** | US$15.00 | US$7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer Social Profiles
- Email Management
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Reminders
- Social Media Integration
- Template Management
- Transfers/Routing
- Workflow Management

### Umnico

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer Social Profiles
- Email Management
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Reminders
- Social Media Integration
- Template Management
- Transfers/Routing
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View Umnico Profile](https://www.softwareadvice.co.uk/software/396404/umnico)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/109980/396404/liveagent/vs/umnico)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Umnico Comparison","description":"Compare LiveAgent vs Umnico regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/109980/396404/liveagent/vs/umnico","about":[{"@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.co.uk/software/396404/umnico#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/109980/396404/liveagent/vs/umnico#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/109980/396404/liveagent/vs/umnico#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Umnico","description":"Umnico is a powerful omnichannel communication tool for enhancing customer service and boosting sales. It develops the greatest chat rooms and IM services for customer support. Without adding more personnel, it sells more with the same amount of traffic. The programme responds to all incoming messages more quickly and effectively. Users of the software can use social media to find new consumers worldwide.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/763ef22b-511e-492e-bafa-0ea2ce19218c.gif","url":"https://www.softwareadvice.co.uk/software/396404/umnico","@id":"https://www.softwareadvice.co.uk/software/396404/umnico#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":6},"offers":{"price":"7","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@id":"https://www.softwareadvice.co.uk/compare/109980/396404/liveagent/vs/umnico#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Umnico","position":3,"item":"https://www.softwareadvice.co.uk/compare/109980/396404/liveagent/vs/umnico","@type":"ListItem"}]}]}
</script>