---
description: Compare LiveAgent vs edna regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs edna Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [LiveAgent \<span\>vs\</span\> edna](https://www.softwareadvice.co.uk/compare/109980/368599/liveagent/vs/edna)

# Compare LiveAgent vs edna

Canonical: https://www.softwareadvice.co.uk/compare/109980/368599/liveagent/vs/edna

> Detailed comparison between LiveAgent and edna. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | edna |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 1753 | 0 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Dashboard
- Alerts/Notifications
- CRM
- Call Tracking
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Database
- Customisable Templates
- Email Monitoring
- Feedback Management
- Interaction Tracking
- Lead Management
- Multi-Channel Communication
- Natural Language Processing
- Recording
- Support Ticket Management
- Transfers/Routing

### edna

- API
- Activity Dashboard
- Alerts/Notifications
- CRM
- Chat/Messaging
- Customer Database
- Feedback Management
- Interaction Tracking
- Multi-Channel Communication

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View edna Profile](https://www.softwareadvice.co.uk/software/368599/edna)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/109980/368599/liveagent/vs/edna)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs edna Comparison","description":"Compare LiveAgent vs edna regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/109980/368599/liveagent/vs/edna","about":[{"@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.co.uk/software/368599/edna#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/109980/368599/liveagent/vs/edna#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/109980/368599/liveagent/vs/edna#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"edna","description":"edna is a cloud-based and on-premise digital communication platform that enables businesses to engage with customers across multiple channels. edna caters to organizations across industries, including retail, e-commerce, banking, education, healthcare, and more.\n\nedna offers key capabilities like unified cloud messaging to manage omnichannel campaigns, chat center to help agents handle conversations across channels, and an intelligent virtual agent to automate routine customer interactions. edna also provides seamless integration with the WhatsApp Business Platform so that brands can connect with customers on their preferred messaging app. \n\nWith edna, businesses can streamline digital communications to improve customer experience. Key features include omnichannel messaging, chatbots, and open APIs for integrating with legacy systems. Agents have a unified dashboard to manage conversations happening across multiple channels. This helps resolve customer queries faster and boosts agent productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/420a6ea4-1229-4316-9191-a4215b139e6c.png","url":"https://www.softwareadvice.co.uk/software/368599/edna","@id":"https://www.softwareadvice.co.uk/software/368599/edna#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.softwareadvice.co.uk/compare/109980/368599/liveagent/vs/edna#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs edna","position":3,"item":"https://www.softwareadvice.co.uk/compare/109980/368599/liveagent/vs/edna","@type":"ListItem"}]}]}
</script>