---
description: Compare LiveAgent vs IBI-aws regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs IBI-aws Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [LiveAgent \<span\>vs\</span\> IBI-aws](https://www.softwareadvice.co.uk/compare/109980/337696/liveagent/vs/ibi-aws)

# Compare LiveAgent vs IBI-aws

Canonical: https://www.softwareadvice.co.uk/compare/109980/337696/liveagent/vs/ibi-aws

> Detailed comparison between LiveAgent and IBI-aws. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | IBI-aws |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1753 | 4 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Support
- Customisable Branding
- Customisable Templates
- Email Alerts
- Email Management
- Email Templates
- Incident Management
- Mobile Access
- Multi-Channel Communication
- Reminders
- Reporting & Statistics
- Single Sign On
- Support Ticket Management
- Templates
- Ticket Management

### IBI-aws

- API
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Support
- Customisable Branding
- Customisable Templates
- Email Alerts
- Email Management
- Email Templates
- Incident Management
- Mobile Access
- Multi-Channel Communication
- Reminders
- Reporting & Statistics
- Single Sign On
- Support Ticket Management
- Templates
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View IBI-aws Profile](https://www.softwareadvice.co.uk/software/337696/ibi-aws)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/109980/337696/liveagent/vs/ibi-aws)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs IBI-aws Comparison","description":"Compare LiveAgent vs IBI-aws regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/109980/337696/liveagent/vs/ibi-aws","about":[{"@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.co.uk/software/337696/ibi-aws#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/109980/337696/liveagent/vs/ibi-aws#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/109980/337696/liveagent/vs/ibi-aws#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"IBI-aws","description":"IBI-aws is a customer information and knowledge search system designed to centralize customer information in within the service desk environment.\n\nWith IBI-aws, users can localize customer complaints in real time, map telephone connections transparently, and immediately assign the service instructions given. Automatic archiving of records per customer or across all customers is available for quality assurance purposes. In addition, the administration before setting costs/checking or creating projects and evaluating all costs can be carried out within IBI-aws.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/37e7e765-9632-4a42-8649-ca374b52cde9.png","url":"https://www.softwareadvice.co.uk/software/337696/ibi-aws","@id":"https://www.softwareadvice.co.uk/software/337696/ibi-aws#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":4},"operatingSystem":"Cloud, Windows, Windows on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/109980/337696/liveagent/vs/ibi-aws#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs IBI-aws","position":3,"item":"https://www.softwareadvice.co.uk/compare/109980/337696/liveagent/vs/ibi-aws","@type":"ListItem"}]}]}
</script>