---
description: Compare LiveAgent vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Genesys Cloud CX Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [LiveAgent \<span\>vs\</span\> Genesys Cloud CX](https://www.softwareadvice.co.uk/compare/109980/323407/liveagent/vs/pureconnect)

# Compare LiveAgent vs Genesys Cloud CX

Canonical: https://www.softwareadvice.co.uk/compare/109980/323407/liveagent/vs/pureconnect

> Detailed comparison between LiveAgent and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Genesys Cloud CX |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1753 | 262 |
| **Starting Price** | US$15.00 | US$75.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- AI/Machine Learning
- Automatic Call Distribution
- Call Tracking
- Computer Telephony Integration
- Configurable Workflow
- Customisable Templates
- Engagement Tracking
- Lead Management
- Monitoring
- Natural Language Processing
- Performance Management
- Real-Time Data
- Recording
- Support Ticket Management
- Survey/Poll Management
- Task Automation
- Transfers/Routing
- Video Chat
- Video Conferencing
- Video Support

### Genesys Cloud CX

- AI/Machine Learning
- Automatic Call Distribution
- Call Tracking
- Computer Telephony Integration
- Configurable Workflow
- Customisable Templates
- Engagement Tracking
- Lead Management
- Monitoring
- Natural Language Processing
- Performance Management
- Real-Time Data
- Recording
- Support Ticket Management
- Survey/Poll Management
- Task Automation
- Transfers/Routing
- Video Chat
- Video Conferencing
- Video Support

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View Genesys Cloud CX Profile](https://www.softwareadvice.co.uk/software/323407/pureconnect)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/109980/323407/liveagent/vs/pureconnect)

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