---
description: Compare LiveAgent vs TRACX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs TRACX Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [LiveAgent \<span\>vs\</span\> TRACX](https://www.softwareadvice.co.uk/compare/109980/242713/liveagent/vs/tracx)

# Compare LiveAgent vs TRACX

Canonical: https://www.softwareadvice.co.uk/compare/109980/242713/liveagent/vs/tracx

> Detailed comparison between LiveAgent and TRACX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | TRACX |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 1753 | 0 |
| **Starting Price** | US$15.00 | £28.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online |

## Key features

### LiveAgent

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- CRM
- Customer Database
- Customer Experience Management
- Customisable Branding
- Customisable Forms
- Customisable Templates
- Dashboard
- Feedback Management
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Survey/Poll Management
- Surveys & Feedback
- Tagging

### TRACX

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- CRM
- Customer Database
- Customer Experience Management
- Customisable Branding
- Customisable Forms
- Customisable Templates
- Dashboard
- Feedback Management
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Survey/Poll Management
- Surveys & Feedback
- Tagging

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View TRACX Profile](https://www.softwareadvice.co.uk/software/242713/tracx)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/109980/242713/liveagent/vs/tracx)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs TRACX Comparison","description":"Compare LiveAgent vs TRACX regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/109980/242713/liveagent/vs/tracx","about":[{"@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.co.uk/software/242713/tracx#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/109980/242713/liveagent/vs/tracx#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/109980/242713/liveagent/vs/tracx#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"TRACX","description":"Marketing managers can use the TRACX software to collect feedback from various social media channels and every POS touchpoint. It helps them gain real-time insights and understand the user experience, improving customer-driven sales structures. It has machine learning tools for users to scan QR codes and optimize workflow efficiency. It also helps companies achieve improved market visibility by providing tools for customization. The feature set allows experts to create bespoke templates and website landing pages that optimize brand visibility.\n\nTRACX has analytics tools with advanced data processing functions that enable sales teams to gain enhanced visibility into consumer behavior. It provides data analysts with a unified dashboard and text analysis tools to convert unstructured data into meaningful information. The feature set also allows teams to identify process flow bottlenecks and areas of improvement to optimize customer experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3ca4ba8d-9ab4-45e1-80d5-a9de6b1bbe5e.png","url":"https://www.softwareadvice.co.uk/software/242713/tracx","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/242713/tracx#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"offers":{"price":"28","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs TRACX","position":3,"item":"https://www.softwareadvice.co.uk/compare/109980/242713/liveagent/vs/tracx","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/109980/242713/liveagent/vs/tracx#breadcrumblist"}]}
</script>